Our Hotel

Discover the true meaning of warm Canadian hospitality in one of the top family-friendly hotels in Canmore. Canmore Inn & Suites is centrally located in Canmore, a great base to enjoy and explore the Canadian Rockies while remaining close to all the amenities Canmore has to offer.

Please Note: We do not have LMIAs available.

Overview

Our Front Desk department is seeking an Overnight Guest Services agent. This position plays a key role in ensuring a safe and welcoming environment for guests during the overnight hours. This position combines guest services, overnight hotel operations, and property monitoring responsibilities.

Key Responsibilities

· Provide a welcoming, positive, and professional check-in or check-out experience.

· Answer phone inquiries and assist guests with questions, directions, and general support.

· Promote and sell rooms when handling reservations, whether by phone or in person.

· Monitor room reservations and inventory.

· Accurate balancing of daily transactions and completing the night audit.

· Work closely with other departments to ensure good service.

· Monitor hotel premises to promote a safe and orderly environment.

· Conduct regular walkthroughs of property to identify maintenance issues, safety concerns, or unusual activity.

· Be proactive in addressing disturbances or policy concerns in a calm, respectful, and guest-focused manner.

· Respond to alarms, incidents, or emergencies and notify management or emergency services when required.

· Assist with emergency procedures including evacuations and first-aid support as needed.

· Manage access control to ensure hotel areas are used appropriately by guests and authorized individuals.





· Maintain detailed logs of overnight activities or incidents, and document any accidents, incidents, or irregular activity.

· Keep in communication with management and other departments on any overnight activity or safety concerns.

· Support a safe, respectful, and welcoming environment for guests and other staff.

· Handle additional front desk or guest services duties as assigned by management.

Qualifications

· Outgoing, welcoming, and skilled personality

· Strong commitment to guest service and hospitality

· Excellent verbal and written English communication skills

· Strong observational skills and attention to detail

· Ability to remain calm and professional in emergency or high-pressure situations.

· Able to work independently during overnight hours

· Comfortable working evenings, nights, weekends, and holidays.

· First-aid/CPR certification is an asset.

· Previous experience in hospitality, night audit, guest services, or overnight operations is an asset.

Physical Demands

· Able to lift 25 lbs.

· Time spent on feet, lifting, pushing, bending, walking, etc.

Mental Demands

· Working overnight

· Working independently

· May encounter stressful situations from fast-pace or high-pressure situations.

Benefits & Perks

· Staff accommodation is available near the hotel.

· Free breakfast available every day

· Hotel facilities available for staff use

· Staff parties and weekly summer BBQs.

· Extended health, dental, vision, and life benefits offered after 1 year of full-time employment.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care

Work Location: In person

📌 Overnight Guest Services (Canmore)
🏢 Canmore Inn u0026 Suites
📍 Canmore