Thrive Physiotherapy is looking for an experienced Part-Time Office Administrator to join our growing multidisciplinary rehabilitation clinic in Hamilton.

This position is best suited to someone who already has hands-on administrative experience in a physiotherapy, rehabilitation, chiropractic, or multidisciplinary healthcare clinic and is comfortable stepping into a busy front-desk environment with a strong understanding of clinic operations and billing.

We are specifically looking for a candidate with practical experience using Jane App, along with knowledge of MVA and WSIB billing and documentation processes.

Key Responsibilities

- Manage day-to-day front desk and patient administration
- Answer incoming calls, emails, and patient inquiries professionally
- Schedule, reschedule, and coordinate patient appointments using Jane App
- Process payments, issue receipts, and manage patient accounts
- Submit and reconcile Extended Health Care (EHC) claims
- Manage MVA patient files, including insurer/adjuster information, treatment approvals, OCF documentation, billing, and outstanding balances
- Manage WSIB claims and billing, including required forms and follow-up
- Review outstanding and unsubmitted billing and resolve discrepancies
- Maintain accurate patient records, documentation, and appointment information
- Follow up with patients regarding recommended treatment plans and unscheduled appointments
- Assist with maintaining clinician schedules and identifying opportunities to improve schedule utilization
- Communicate with insurance companies, adjusters, patients, and clinicians when required
- Support the clinic team with general administrative and operational duties

What We're Looking For Previous experience working in a physiotherapy or rehabilitation clinic is strongly preferred.

The ideal candidate will have:

- Strong practical working knowledge of Jane App




- Experience with MVA billing and administrative processes
- Experience with WSIB billing and claims
- Experience with Extended Health Care/direct billing
- Familiarity with physiotherapy clinic terminology and treatment workflows
- Robust organizational skills and attention to detail
- Ability to independently prioritize multiple administrative responsibilities
- Excellent written and verbal communication skills
- Confidence communicating with patients, clinicians, insurance adjusters, and other stakeholders
- Strong follow-through when managing outstanding claims, approvals, and patient accounts
- Ability to work effectively in a busy clinic environment

What We Value At Thrive, the administrative team plays an important role in both the patient experience and the operational success of the clinic. We are looking for someone who understands that strong clinic administration goes beyond answering phones and booking appointments.

The right candidate will be proactive, organized, accountable, and comfortable identifying what needs attention and following it through to completion.

Position Details

- Part-time
- In-person at Thrive Physiotherapy in Hamilton
- Weekday and/or evening availability may be required
- Compensation will be based on relevant rehabilitation-clinic experience and demonstrated knowledge of Jane App, MVA, WSIB, and insurance billing

To Apply Please submit your resume outlining your previous experience working in a physiotherapy, rehabilitation, or multidisciplinary healthcare clinic.

Applicants with direct experience using Jane App and managing MVA/WSIB files are encouraged to clearly highlight this experience in their application.

Pay: $20.00 per hour

Benefits

- Flexible schedule

Application question(s):
- Do you have hands-on experience managing MVA and WSIB billing?

Experience:
- Administrative: 1 year (preferred)
- Jane App: 1 year (preferred)

Work Location: In person

📌 Part Time Office Administrator (Canada)
🏢 Thrive Physiotherapy
📍 Canada