Dilawri Overview Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Discover how you can build your career with Position Overview Mercedes-Benz Vancouver is seeking a Parts Advisor to join our team, reporting directly to the Parts Manager.

The Parts

Advisor plays a critical role in supporting dealership operations by providing exceptional service to both internal technicians and external customers through the accurate sourcing, selling, and distribution of automotive parts and accessories. This position contributes to the overall success of the Parts Department by maintaining inventory accuracy, supporting efficient service operations, and ensuring customers receive timely and professional assistance. The successful candidate will demonstrate strong product knowledge, attention to detail,



and a commitment to delivering an outstanding customer experience in a fast-paced dealership environment The expected annual salary for this position is $60,000.00-$68,000.00.

Primary Duties And Responsibilities Provide prompt, courteous, and professional service to retail, wholesale, and internal customers

Assist technicians and customers in identifying and sourcing the correct replacement parts and accessories

Utilize manufacturer catalogs, electronic parts systems, and other resources to accurately identify parts requirements

Process parts sales transactions, including preparing invoices, sales orders, and related documentation

Receive and manage telephone, email, and in-person parts inquiries and orders

Monitor inventory levels and assist with inventory control, stock replenishment, and cycle counts

Order parts from suppliers and manufacturers while tracking backorders and delivery status

Receive, inspect, and verify incoming shipments for accuracy and completeness

Process returns, warranty parts, exchanges, and credits in accordance with company and manufacturer policies

Recommend alternative parts or solutions when requested items are unavailable

Promote and sell parts, accessories, and related products to maximize customer satisfaction and departmental performance

Maintain accurate records of inventory transactions and customer orders

Collaborate closely with Service, Sales, and other dealership departments to ensure operational efficiency

Maintain a clean, organized,



and safe parts department environment

Stay current on product knowledge, manufacturer updates, and dealership procedures

Perform other related duties as assigned by management Qualifications Required High school diploma or equivalent required

Minimum 5 years of experience in an automotive parts department required

Experience with dealership parts operations and inventory management considered an asset

Knowledge of automotive systems, components, and replacement parts required

Experience using electronic parts catalogs and dealership management systems preferred Skills & Competencies Strong customer service and relationship-building skills

Excellent verbal and written communication abilities

Ability to accurately identify, source, and recommend automotive parts

Strong organizational skills with a high level of attention to detail

Ability to prioritize tasks and manage multiple responsibilities in a fast-paced setting

Proficiency with computerized inventory, parts catalog, and dealership management systems

Strong problem-solving and decision-making abilities

Ability to work independently and collaboratively within a team environment

Skilled, dependable, and customer-focused attitude

Legally entitled to work in Canada About Dilawri In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: Discounted employee vehicle purchase program Job-specific coaching & training programs Comprehensive health & dental plans Employee wellness & assistance programs Employee social events Build your career with a team that is driven by excellence, integrity and innovation.

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Dilawri.

📌 Parts Advisor (Vancouver)
🏢 Dilawri Group of Companies
📍 Vancouver