Department of Ophthalmology

Sunnybrook Health Sciences Centre

Job Type: Full-Time

Location: Toronto, Ontario

Reports To: Clinic Manager / Physicians

Position Overview The Department of Ophthalmology at Sunnybrook Health Sciences Centre is seeking a reliable and patient-focused Patient Services Coordinator to support both front desk reception and surgical booking coordination within a busy outpatient clinic.

This role is a key point of contact for patients and plays an essential part in ensuring a smooth and organized clinical experience. The successful candidate will manage patient flow, coordinate surgical scheduling, and provide clear communication to patients throughout their care journey.

Key Responsibilities

Front Desk & Patient Reception

- Greet and check in patients in a professional and welcoming manner
- Manage clinic flow, including patient registration, appointment confirmation, and waitlist coordination
- Answer phone calls and respond to inquiries in a timely and courteous manner
- Ensure accurate collection and entry of patient information

Surgical Booking Coordination

- Schedule surgical procedures in alignment with physician availability and hospital resources
- Coordinate pre-operative testing, imaging, and follow-up appointments
- Provide patients with clear instructions regarding upcoming procedures
- Ensure all bookings and documentation are accurate and complete

Patient Communication

- Act as a primary point of contact for patient questions related to appointments and procedures
- Provide clear, concise, and professional communication in person, by phone, and via email
- Support patients in navigating their care pathway within the clinic





Administrative Support

- Maintain accurate records within EMR and scheduling systems
- Prepare and send patient correspondence (appointment confirmations, instructions, forms)
- Ensure required documentation and consents are completed appropriately

Team Collaboration

- Work closely with physicians, technicians, and administrative staff
- Support overall clinic operations and help maintain an efficient workflow
- Identify and proactively address scheduling or patient flow issues

Qualifications

- Experience in a medical clinic or hospital setting required
- Excellent interpersonal and communication skills
- Prior ophthalmology (specifically Retina) or surgical booking experience is an asset
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Proficiency with EMR systems and standard office software

Ideal Candidate

- Professional, dependable, and patient-centered
- Comfortable in a high-volume, front-facing role
- Calm under pressure with strong problem-solving skills
- Team-oriented with a positive and proactive approach

Working Environment

- Busy outpatient ophthalmology clinic within a tertiary care hospital
- High level of patient interaction (in person, phone, and electronic communication)
- Team-oriented and supportive team setting

Why Join Us Sunnybrook Health Sciences Centre is a leading academic hospital affiliated with the University of Toronto, known for excellence in patient care.

This role offers the opportunity to be part of a dedicated clinical team and contribute meaningfully to the patient experience in a high-volume specialty clinic.

Work Location: In person

📌 Patient Services Coordinator (Surgical Booking and Reception) (Toronto)
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