OverviewWe are looking for an experienced professional to design, deploy, and manage cloud contact center solutions on Amazon Connect. You will own end-to-end configuration, integration, and administration, partnering with business stakeholders to deliver seamless, high-performing customer experiences across multiple channels.What is in it for you- Salaried: $45-55 per hour.- Incorporated Business Rate: $56-64 per hour.- 6-month contract with the potential for permanent employment.- Remote on Monday and Friday.- In office Tuesday to Thursday.Responsibilities- Design, configure, and support Amazon Connect contact center solutions.- Build and enhance IVR workflows and customer interaction flows.- Support the business in requesting, analyzing, and implementing new contact center features.- Architect and maintain serverless solutions using AWS services, particularly AWS Lambda.- Contribute to omnichannel contact center architecture (voice, digital channels,



integrations).- Support and enhance Amazon Connect to Salesforce CRM integrations.- Collaborate with internal stakeholders and business teams to translate requirements into technical solutions.- Assist with data and integration analysis related to contact center platform evolution and migration efforts.What you will need to succeed- Bachelor’s degree in Computer Science, IT, or a related field.- 0–2 years of experience in an IT, cloud, or architecture focused role.- Hands on experience with AWS.- Direct experience with Amazon Connect (configuration, enhancements, IVR, or support).- Experience or exposure to IVR systems and AI enabled contact center capabilities.- Understanding of omnichannel contact center architectures.- Familiarity with serverless development concepts, including AWS Lambda.Nice to have- Experience integrating Amazon Connect with Salesforce CRM.- Exposure to customer engagement platforms or contact center transformations.- Early experience working directly with business stakeholders to design technical solutions.#J-18808-Ljbffr

📌 Cloud Engineer (Amazon Connect) - $45 - $55 An Hour (Toronto)
🏢 Recrute Action
📍 Toronto