Company Description West Coast Muscle is dedicated to helping individuals achieve their health and wellness goals through effective training and supportive customer service. Team members are encouraged to create a welcoming environment that supports a wide range of fitness levels and personal objectives. The company values professionalism, safety, and a positive client experience in all interactions.

Role Description This is a full-time, in office Personal Trainer/Customer Service role located in Campbell River, BC. The position involves providing one-on-one and small-group training sessions, designing personalized workout plans, and coaching clients on proper exercise technique and safe use of equipment. Day-to-day responsibilities include greeting clients, answering questions, managing appointments, and supporting membership inquiries and sign-ups.

The role also covers maintaining a clean and safe training environment, monitoring equipment, and collaborating with team members to ensure a high level of client satisfaction.

The Personal

Trainer/Customer Service team member will be expected to promote gym programs,



track client progress, and contribute to a positive, inclusive atmosphere.

Qualifications

- Demonstrated knowledge of exercise science, strength training, and general fitness programming.
- Ability to deliver clear, supportive coaching and provide safe instruction on equipment and techniques.
- Strong customer service skills, including active listening, empathy, and professional communication.
- Organizational skills to manage schedules, appointments, and client follow-up efficiently.
- Comfort working in a team environment and collaborating with colleagues and management.
- CPR/First Aid certification and a recognized personal training certification (or willingness to obtain).
- Previous experience in a gym, fitness studio, or client-facing role is an asset.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Commitment to maintaining an inclusive, respectful, and non-discriminatory environment for all clients and team members.

📌 Personal Trainer/Customer Service (Campbell River)
🏢 West Coast Muscle
📍 Campbell River