Physiotherapy Assistant / Clinic Administrator

We are looking for a motivated, organized, and patient-focused Physiotherapy Assistant / Clinic Administrator to join our multidisciplinary healthcare team.

The ideal candidate will have hands-on experience working in a physiotherapy or rehabilitation clinic, along with strong administrative skills, particularly in patient booking, insurance billing, EHC, WSIB, and MVA claims.

Clinic Administration

- Schedule and manage patient appointments efficiently.
- Handle incoming calls, emails, and patient inquiries.
- Register new patients and maintain accurate patient information.
- Manage appointment confirmations, cancellations, and follow-ups.
- Maintain organized electronic and paper records.
- Provide excellent customer service and create a welcoming experience for patients.

Billing & Insurance

- Process and submit Extended Health Care (EHC) insurance claims.
- Handle WSIB patient documentation, billing, and claim-related administration.
- Process Motor Vehicle Accident (MVA) patient billing and administrative requirements.
- Communicate with insurance companies, adjusters, WSIB, and third-party payers when required.
- Track outstanding payments, invoices, and insurance submissions.
- Assist with reconciliation and other clinic billing duties.

Physiotherapy Assistant Duties





- Assist physiotherapists and other clinicians with patient treatments as directed.
- Prepare treatment areas and equipment.
- Assist patients with therapeutic exercises and modalities under the direction of a physiotherapist.
- Maintain cleanliness and organization of treatment areas.
- Follow clinic protocols and infection-control procedures.

Qualifications & Experience
- Previous experience in a physiotherapy, rehabilitation, chiropractic, medical, or multidisciplinary clinic is strongly preferred.
- Experience with EHC, WSIB, and MVA billing/administration is highly preferred.
- Strong knowledge of appointment booking and clinic administration.
- Excellent computer and communication skills.
- Ability to multitask in a busy clinical environment.
- Strong attention to detail and organizational skills.
- Qualified, friendly, and compassionate approach with patients.
- Ability to work independently as well as part of a team.
- Experience with clinic management or EMR software is an asset.

We are looking for someone who is more than just a physiotherapy assistant — someone who can confidently support both the clinical and administrative sides of the clinic. If you are experienced with booking patients, EHC billing, WSIB, MVA claims, and day-to-day clinic administration, we encourage you to apply.

Pay: $20.00-$30.00 per hour

Work Location: In person

📌 Physiotherapist Assistant (North York)
🏢 Keele Wellness
📍 North York