Here's a brief overview of the tasks and responsibilities you'll have :

- Plan the implementation, deployment and support activities of the PPMS and the processes it supports;
- Coordinate the stakeholders involved to ensure a smooth implementation of solutions;
- Analyze organizational impacts related to new features and process changes;
- Establish transition, deployment, training and user support plans;
- Ensure synchronization of required activities, environments, tools, and content;
- Participate in release, enhanced support and post-deployment follow-up activities;
- Produce implementation reports, lessons learned and recommendations for continuous improvement;
- Assess the training needs of different categories of users;
- Perform customer analyses and define appropriate pedagogical approaches;
- Adapt training content according to user profiles and targeted roles;
- Identify adoption issues and recommend mitigation strategies;
- Design training materials, user guides, procedures and reference tools;
- Develop learning scenarios aligned with portfolio, program, and project management processes;
- Keep user documentation up to date as solutions evolve;
- Prepare and facilitate training in face-to-face, virtual and hybrid mode;
- Measure learning, evaluate the effectiveness of training and adjust approaches when necessary;
- Ensure knowledge transfer to support teams and super-users;
- Provide local support during the deployment phases;
- Advise users on how to best use PPMS features;
- Participate in the resolution of functional issues and document recurring issues;
- Contribute to communication, change management and adoption strategies for new practices;
- Track adoption, satisfaction,



and usage metrics for solutions.

The profile you are looking for is as follows:
- Have at least two (2) years of experience with the Microsoft Dynamics Project Operations solution;
- Have knowledge of the areas of portfolio, program and project management;
- Proficiency in Microsoft's project management tools;
- Experience in organizational transformation projects or programs;
- Demonstrate excellent communication, popularization and information structuring skills;
- Adopt a robust customer focus and collaborative approach;
- Be able to manage multiple deployments or user groups simultaneously;
- Experience designing training programs for complex technology or organizational environments;
- Experience in instructional engineering;
- Conduct training on Microsoft solutions or integrated management systems such as ERP, CRM, PPM, EPM, Dynamics 365, Project Online, Project Operations or equivalent;
- Be familiar with adult learning principles and good practices in andragogy;
- Collaborate effectively with content experts and multidisciplinary teams;
- Understand change management and digital systems adoption approaches;
- Create learning paths adapted to different categories of users;
- Support users following training and support the adoption of new practices;
- Develop digital and traditional teaching materials;
- Conduct face-to-face, virtual and hybrid training;
- Transfer knowledge to support teams or super-users;
- Measure training effectiveness and organizational adoption level;
- Microsoft Dynamics 365, Power Platform, Microsoft Certified Trainer, Instructional Design, Instructional Engineering, Change Management, PMP, CAPM, PRINCE2, or Agile certification (an asset).

📌 PPMIS Implementation Advisor (Montreal)
🏢 COFOMO
📍 Montreal