The Premium Allocation Specialist is responsible for ensuring that premium payments on different billing modes and methods are in place by the time the premium is due to keep the policy Inforce and review reinstatement application forms for lapse policies. The specialist has working knowledge to proficient product knowledge on basic work types and reports to Manager, Client Services.

Position Responsibilities: Review, analyze, interpret, and validate non-complex billing and/or commission work. Capture applicable data, calculate, prepare, and complete accounting including journal entries. Summarize, adjust, and balance client premium statements and payments using Excel.

Allocate client premium payments accurately in administration systems. Support suspense management and financial reporting processes. Validate premiums for client renewals. Reconcile financial statements to the ASO Billing system.

Collaborate with clients, underwriters, RGOs, and internal teams to resolve billing/payment issues. Handle non-complex inquiries from clients and internal departments. Meet productivity and quality service standards.

Perform other duties as assigned.

Required Qualifications: Bachelor’s degree in business, finance, or related field. Strong proficiency in Microsoft Excel, including formulas, sorting/filtering, data validation, and reconciliation activities.

Advanced

Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis tools.

Preferred Qualifications: Strong written and verbal communication skills with the ability to communicate effectively with clients and internal stakeholders. Demonstrated ability to analyze issues, identify root causes, and recommend appropriate solutions. Ability to draft clear, professional, and concise email communications.

Strong analytical, problem-solving, and organizational skills. Excellent attention to detail with a high degree of accuracy when working with financial and billing data. Effective time management skills with the ability to manage multiple priorities and meet established deadlines.

Experience working with large data sets and performing financial reconciliations is considered an asset. Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment. Customer-focused mindset with a commitment to delivering high-quality service.

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a adaptable environment where well-being and inclusion are more than just words. As part of our global team,



we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy.

About

Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $43,875.00 CAD - $73,125.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location,



please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.

It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible setting where well-being and inclusion are more than just words.

And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry.

Learn more at https://www.manulife.com/.

📌 Premium Allocation Specialist (Canada)
🏢 Company 1 The Manufacturers Life Insurance
📍 Canada