Lead the evolution of group service operations as a Director. Drive process innovation and customer satisfaction using technology within a remote or hybrid framework.In this key leadership position, you will manage a multidisciplinary team dedicated to enhancing service delivery for group benefits. Focus on developing cutting-edge solutions to improve operational processes and customer engagement. Your efforts will be crucial in shaping strategies that influence service benchmarks and address market challenges effectively.Key Responsibilities:Ensure exceptional service delivery to clients and partnersImplement operational best practices in various areasFoster proactive relationships to address customer concernsDevelop technology-driven service solutionsMonitor performance metrics and adjust strategies accordinglyRequirements:8+ years in the insurance/financial services sectorRelevant degree in Business, Analytics or similarExpertise in management and team leadershipStrong analytical and decision-making skillsBilingual proficiency in English and French is preferredDrive significant impact in group operations and service delivery through your leadership, promoting a culture of excellence and innovation.#J-18808-Ljbffr

📌 Director Of Group Operations And Service (Toronto)
🏢 Empire Life
📍 Toronto