Working within timelines while ensuring client satisfaction and company profit targets are being met. Acts as product specialist to sales / design teams and management staff as required.
KEY RESPONSIBILITIES AND OBJECTIVES:
- Act as an integral member of the sales and management teams for new and existing accounts / clients.
- Obtain all relevant information by attending client / consultant meetings or solicit information as required from the client to maintain awareness of project parameters, schedule.
- Organize and prioritize requests along with sales for action and response to clients.
- Identify out of scope requests and obtain approvals prior to proceeding for design charges / additional charges (CCN Form).
- Conduct site measures / inventories and translate information for accurate specifications.
- Conduct thorough review of all specifications, plans, site conditions, and orders to ensure client needs are met.
- Actively minimize issues on site, deficiencies, etc. to ensure client satisfaction and the Company’s profit margins / objectives.
- Responsible and accountable for communicating to the client for all projects identified.
- Conduct all necessary coordination meetings both internally and externally to ensure project success.
- Adjust team efforts and communicate accordingly any changes that may arise due to schedule / scope changes.
- Conduct site visits along with Pro Office General Manager/ Installation Coordinator to supervise installation as required and be available afterhours on site/ via cell phone providing clarification to installers promptly for successful completion.
- For large and/or complex projects, coordinate, attend, and document post installation walk throughs to identify deficiencies.
- Working with sales, expedite, and provide status to the client on resolutions of deficiencies.
- Vet/ Review product application presented by designers to ensure best solution to meet client request.
- Maintain detailed file throughout project, and close out project documentation in a timely fashion.
Job Type: Full time Pay: $60,000.00-$65,000.00 per year