Job Title: Rapid Re-Housing and Diversion Worker (Unionized)

Compensation: Starting at $46 193.08, and Co-operators Benefits package

Schedule: 35 hours/week 8:30AM to 4:30PM with one afternoon shift on Tuesdays 12PM-8PM

Contract start date: Sept 1, 2026

Contract end date: March 31, 2028

Job Responsibilities and Duties:

- Respond to shelter referrals and daily client work using a Housing First and harm reduction approach
- Assess youth in hopes of avoiding emergency shelter admission, and divert youth to secure and appropriate alternative housing options, if feasible and available
- Conduct a needs assessment, provide information and referral services, and use mediation skills with youth, family members and/or other support personnel to implement strategies that prevent future loss of housing
- Work collaboratively with the case management team, clinical team, supportive housing staff and community partners to help facilitate diversion
- Maintain client files, housing placements, clinical records, and other documents as pertinent to youth diversion
- Individuals must have the ability to function in high-pressure situations and respond quickly to individuals experiencing crisis

Conduct risk and needs assessments and safety planning to reduce potential threats - Make appropriate supported referrals to housing, health and community services and provide advocacy support services with individuals
- Follow up and coordinate with other service providers to ensure clients are referred to appropriate supports
- Ensure regular housing related contact with the participant for a minimum of one year
- Apply documented, structured case planning with identified goals to ensure participant interactions have objectives and are outcome oriented,



and connect with case management team based on intensity of needs
- Broker and advocate with other system elements, accompany clients to appointments, provide proactive crisis planning, organize meaningful daily activity opportunities, liaise with Ontario Works and Ontario Disability Support Program
- Prepare and plan for “homelessness proofing” and re-housing, including recognizing and averting indicators that may de-stabilize a clients housing and focus on what worked when re-housing a client
- Apply a collaborative approach to case planning and record keeping
- Collect and record demographic information and maintain detailed case notes, case management plans and contact lists of involved supports and community services using the integrated data management program

- Maintain a project budget
- Provide public presentations to community service providers, and participate in Wyndham House team meetings

Job Competencies:

- Adaptability & Flexibility
- Rapid relationship building
- Creative and innovative thinking
- Communication
- Influencing Others
- Self-Management

Agency Competencies:

- Harm Reduction & Wellness Promotion
- Housing-First Philosophy
- Empathy and Compassion

Job Skills and Qualifications: Education: Completed post-secondary education in social services or related field and a minimum 2 years' work experience in addictions, mental health and case management experience





- At least two years’ experience delivering community-based services
- A working knowledge of Residential Tenancies Act
- Experience in mobilizing other community resources in support of the youth’s retention of existing housing or acquisition of new housing
- Considerable experience addressing the needs of individuals experiencing homelessness or those at risk of homelessness including developing and implementing successful case management plans
- Advanced skills to enhance participant motivation in order to make and follow through on decisions related to treatment, stability and wellness
- Experience in assisting persons living with addictions, mental health, psycho/social/physical, educational, emotional and/or environmental concerns in a social service setting
- Understanding of community agencies and a cross section of service providers
- Knowledge of services to support this population and an ability to provide participant advocacy and proactive participant planning with other system elements
- Experience with ongoing evaluation of complex case management or treatment plans, engaging with the participant and other resources in adjusting the plan, as appropriate
- Experience with conflict resolution practices including "in the moment" problem solving and intervention
- Ability to work in a highly stressful and ever-changing environment
- Must have excellent boundaries
- Other duties as assigned

Required:

- Valid driver’s license, access to a vehicle and $2 million liability insurance
- Satisfactory Police Records Check and Vulnerable Positions Screening
- Two doses of the COVID-19 vaccine
- Standard First Aid and CPR

Pay: $46,000.00-$48,000.00 per year

Work Location: In person

📌 Rapid Re-Housing and Diversion Worker (Unionized) (Guelph)
🏢 Wyndham House
📍 Guelph