WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.

Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.

Over seventy years strong—and still helping organizations work smarter and move faster.

Role Overview

As the first point of contact the Reception/Office Services plays a vital role in shaping the experience of everyone that comes through the door. Reporting to the WCD Team Lead, this position is responsible for creating a welcoming, professional, and seamless front-of-house experience for employees, clients, and visitors. Your attention to detail, proactive mindset, and passion for delivering exceptional service will help ensure our office runs smoothly and reflects the high standards of WCD.

If you enjoy connecting with people, staying organized, and taking ownership of creating a positive workplace environment, this role is for you.

Responsibilities

As the first point of contact for employees, guests, and external partners, this role is responsible for providing a professional, welcoming, and responsive front-of-house experience. The position supports the smooth day-to-day operation of the facility by coordinating reception and administrative activities, assisting with facility needs, and helping maintain a safe, organized, and well-maintained workplace.



The role also provides general administrative and customer service support to internal teams, responds to inquiries and requests, and assists with a variety of operational tasks as required.

Strong communication, organization, responsiveness, and attention to detail are essential to effectively manage competing priorities and ensure a positive experience for employees, visitors, and business partners. The successful candidate will be responsible for the following duties, including but not limited to:

- Answering and directing telephone inquiries
- Greeting clients, visitors, and other industry personnel
- Following security protocols and practices when admitting external visitors and in emergency situations
- Managing the conference meeting room calendars
- Maintaining the reception area, ensuring refreshments are stocked, the waiting area is tidy and organized
- Managing Taxi Chit ordering and complete invoice reconciliations
- Assistance with catering deliveries and set-up
- Coordinate the combined meeting room bookings, which include ensuring set up and take-down appointments are set and modified if required
- Setting up workspaces for new hires
- Assisting with internal moves
- Ensure drink fridges on high-traffic floors are fully stocked
- Management of general access cards available for signing out at reception
- Conduct regular data audits
- Manage incoming office supplies and request new hire supply packages
- Cross-training on other team members' duties as required
- Participate and support an equitable, diverse, and inclusive workplace
- Other duties as required

Candidate Profile

Education

- High school diploma or GED is a requirement

Skills and Experience
- A solid understanding of computers and office equipment is a requirement
- Solid ability to remain organized and manage multiple projects and duties and conflicting timelines
- Skills to be detail-oriented is a requirement
- Ability to be resourceful and proactive when issues arise
- Strong fluency in English written and verbal skills is a requirement
- Exceptional customer service

Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.

📌 Reception/Office Services (Calgary)
🏢 WCD
📍 Calgary