Summary Of Duties

- Responding to telephone calls and voice mail messages.

- Intaking referrals and following up with referring physicians on incomplete information.

- Maintaining computer tracking systems by entering required data for each referral/patient.

- Scheduling appointments, notifying patients of cancelled clinics and providing alternative appointments.

- Scheduling external tests and special procedures.

- Preparing new and review patient charts and preparing charts for return to Health Records.

- Receiving and registering clinic patients and processing charts for clinic. Providing support to the medical and clinical team to ensure the smooth flow of clinics.

- Providing computer and accurate documentation for every in/out patient, as well as informing newly admitted patients of regulations and procedures; and allocating beds for incoming patients.

- Creating Pre-admission patient accounts, Same Day Surgery Accounts and Recurring accounts as well as processing all patient admissions in patient registration system.

- Confirming arrival and surgery times for inpatients and answering enquiries by telephone.

- Monitoring patient flow through different departments for Preadmission Clinic.





- Processing midnight census and departmental filing duties. Processing and compiling charts for patient admissions.

- Performing duties as required for the OR Booking Bed Management Desk

Qualifications/Skills

- Grade 12 education; post-secondary computer / typing courses.

Microsoft

Word and Outlook skills are required.

- One year experience in a busy receptionist area, preferably in a hospital / health care environment.

- Knowledge of Patient Registration and Scheduling Systems.

- Excellent communication and customer service skills.

- Tact and discretion in dealing with sensitive and confidential patient information.

- Excellent communication skills, both verbal and written.

- Good inter-personal skills and ability to work well with a diverse group of individuals.

- Minimum 40 words per minute (net) typing speed with maximum 5% error rate.

- Ability to manage multiple tasks and set priorities in a fast-paced setting.

- Excellent time management, organizational skills, accuracy and attention to detail required

Hours Of Work

- Please note that this is a casual position with no guaranteed or scheduled hours.

📌 Receptionist Clerk - Outpatient Department/Central Intake & Rapid Access Clinics/Admitting/PAC - Casual (Toronto)
🏢 Sunnybrook
📍 Toronto