- Responding to telephone calls and voice mail messages.
- Intaking referrals and following up with referring physicians on incomplete information.
- Maintaining computer tracking systems by entering required data for each referral/patient.
- Scheduling appointments, notifying patients of cancelled clinics and providing alternative appointments.
- Scheduling external tests and special procedures.
- Preparing new and review patient charts and preparing charts for return to Health Records.
- Receiving and registering clinic patients and processing charts for clinic. Providing support to the medical and clinical team to ensure the smooth flow of clinics.
- Providing computer and accurate documentation for every in/out patient, as well as informing newly admitted patients of regulations and procedures; and allocating beds for incoming patients.
- Creating Pre-admission patient accounts, Same Day Surgery Accounts and Recurring accounts as well as processing all patient admissions in patient registration system.
- Confirming arrival and surgery times for inpatients and answering enquiries by telephone.
- Monitoring patient flow through different departments for Preadmission Clinic.
- Processing midnight census and departmental filing duties. Processing and compiling charts for patient admissions.
- Performing duties as required for the OR Booking Bed Management Desk