The role in a nutshell Base Salary: CAD $59,688.00 - 91,109.00 Responsible for investigative work to determine business requirements and specify the most effective ways for existing business processes, implementation of new applications/software within Growth & Client Service Create procedure documentation for existing & new processes/procedures, and offer support to maximize the effectiveness of all business/process changes associated with Growth & Client Service Be a bridge between “Growth & Client Service” and GreenShield stakeholders for investigation and resolution of process related inconsistencies and/or incidents encountered within the department. Identify gaps, take part in solution testing and take responsibility for communicating changes & new functionality to end users Manage projects, create project plans and define project roles and responsibilities. Work in close collaboration with our internal and external stakeholders. Identify potential issues and proactively find solutions to ensure delivery of desired outcomes. Act as a mentor & provide support to all team members within the Centralized Services Team Collaborative team player who continuously strives to improve the client experience, our team, and our processes Knowledge Management Champion – responsible for maintenance/new additions and required updates within the application as well as training/education for end users within Growth & Client Service Provide support to Plan Sponsors when needed; actively finding solutions to issues and share ideas with team members that could improve service delivery and processes.



Engage with clients in a friendly and professional manner & offer support and solutions to ensure overall client satisfaction Manage communication to Growth & Client Service regarding problem resolution and/or any procedural changes Develop business training requirements and any training materials required for Growth & Client Service department Develop/revise required processes, including assessing other downstream business impacts, to support Growth & Client Service and/or review initiatives Participation in departmental or corporate initiatives to improve productivity and efficiency Perform other duties as assigned and required Who we’re looking for Three years of experience in benefits and/or related industries. Post-secondary degree or diploma in Business or related field. Superior organizational, planning and project management skills. Excellent communication and problem-solving skills. Ability to multi-task, work well under pressure, and be self‑reliant, while having a focus first and foremost on the success of the team. Ability to work in a fast paced, deadline-driven team environment and embrace change. Passionate, have a positive attitude, a willingness to learn, be an engaged member of the team and serve our clients with energy and passion. Committed, qualified and take ownership & accountability. Participate and strive to achieve excellence and have fun. Intermediate to advanced software skills, in programs such as Word, Excel, PowerPoint. Bilingualism (French/English) Nice to have Further education related to industry designations considered an asset (e.G., GBA, CPA, ASA, PMP and Agile methodology experience). VBA Knowledge GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through #J-18808-Ljbffr

📌 Business Analyst - C$59,688 - C$91,109 A Year (Windsor)
🏢 GreenShield
📍 Windsor