Who Are You?

You are a strong people leader with a solid understanding of website production, creative workflows, and client service. You know how to balance quality, efficiency, team development, and client experience in a fast-moving environment. You are organized, proactive, and solutions-oriented. You can support a team through competing priorities, client escalations, production challenges, and process changes while collaborating effectively with project managers, developers, designers, writers, and leadership.

What's the Role?

This role is a critical part of our Websites leadership team. You are responsible for managing the website production team, including day-to-day operations, people management, performance support, workflow oversight, and team development. You will act as an escalation point for complex client or production issues and may manage a reduced portfolio of your own clients, depending on department needs. You will work closely with the Manager of Websites, project managers, developers, and internal team members to create high-quality websites, improve production processes, and contribute to product development initiatives.

Duties & Responsibilities

- Oversee the day-to-day operations of a team within the department, ensuring efficient workflow, effective team collaboration, and adherence to established processes and deadlines.
- Manage a reduced portfolio of clients, focusing on delivering an exceptional client experience that is tailored to the specific needs of each individual, ensuring satisfaction and long-lasting relationships.
- Support and oversee the maintenance of our website products and processes.
- Support the strategic planning and direction of the department or business unit, ensuring alignment with company goals and fostering a culture of innovation and continuous improvement.
- Serve as the escalation point for complex client issues, providing solutions that maintain client trust and department integrity.
- Manage and develop a team of website project coordinators, designers, and other project stakeholders through regular 1-on-1 meetings, coaching, mentorship, and quarterly performance reviews.
- Manage the allocation of creative resources to ensure optimal utilization and timely project completion.
- Drive product development initiatives,



ensuring they align with established creative standards.
- Implement and monitor performance metrics, aiming for continuous improvement and high-quality deliverables.
- Work closely with internal support departments to establish and maintain quality assurance standards and processes.
- Lead special projects and ideate process improvements in consultation with the department head.
- Responsible for maintaining and fostering a positive team culture, ensuring team morale remains high and team members are motivated.
- Oversee the performance of your team's client portfolios, ensuring KPIs are met and client satisfaction is maintained.
- Coordinate with other departments for cross-functional initiatives and maintain effective inter-departmental communication.
- Support the manager and director on product development initiatives, contributing insights and recommendations to improve and innovate our service offerings.
- Take an active role in recruiting, hiring, and onboarding new team members, ensuring that the team's skill set aligns with the department's goals and needs.
- Continuously stay abreast of industry trends and best practices to ensure we are ahead of the curve.

Required Experience & Skills

- Legally able to work in Canada and located in Calgary, AB.
- Bachelor's Degree in Graphic Design, UX Design, Advertising, Marketing Communications, or a related field, or an equivalent combination of education and experience.
- 2+ years of experience in customer service or hospitality is considered an asset.
- 2+ years of combined experience in digital marketing design and art direction, or copywriting.
- Previous experience in people management roles, preferably within a digital marketing context is an asset.
- High-level expertise in digital design tools, design principles, and colour theory.
- Understanding of website content, SEO, and wireframing.




- Strong understanding of KPI-driven strategies and analytics tools.
- Excellent organizational, communication, and interpersonal skills.
- Demonstrated capability to resolve complex issues effectively.
- Experience managing and maintaining products and processes.
- WordPress experience is considered an asset.
- Ability to adapt quickly and balance empathy and accountability.
- Familiarity with Figma, UX/UI best practices, and design-to-development workflows.

About POD Marketing

POD Marketing is a full-service agency that works across marketing, consulting, and HR to help clients solve real business challenges. We work directly with senior living operators across North America in the senior living marketing division, helping them attract residents, build trust with families, and grow occupancy.

Benefits

You'll enjoy three weeks of paid vacation, twelve flex days, a Passion Day to spend however you choose, and a company-wide MeMonday to prioritize mental health. We offer a thirty-day remote work policy for when you need a change of scenery, twenty-six hours of paid volunteer time each year, and a comprehensive benefits package that includes health, dental, vision, and spending accounts. Growth and development are also a priority at POD. You'll have access to our mentorship program, our in-house leadership development program, DiSC communication training, and ongoing learning opportunities. You'll also have regular one-on-one check-ins, quarterly performance conversations, and a culture of continuous feedback that keeps you supported and clear on expectations. Our downtown Calgary office is bright, modern, and stocked with positive coffee, snacks, and great people. We offer discounts with local vendors and a culture that's collaborative, energetic, and built on trust and respect.

At POD Marketing, we believe in creating an inclusive work environment, and we are proud to be an equal opportunity employer. We consider and evaluate all qualified candidates based on their qualifications without discrimination based on race, colour, religion, age, gender, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other legally protected characteristics.

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📌 Team Lead | Website Production (Calgary)
🏢 POD Marketing
📍 Calgary