Take on a fulfilling remote role as a Customer Support Representative specializing in bilingual communications. Apply your English and French skills to provide excellent service and support in a dynamic work workplace. As a Customer Support Representative, you'll address customer inquiries through multiple channels.

With at least six months of customer service experience, you will be expected to resolve issues efficiently using a structured call flow guide. Strong IT competency is required to navigate the necessary systems. Key Responsibilities:

- Handle inquiries through calls and online platforms
- Utilize call flow guides for problem resolution
- Accurately document information in relevant databases
- Recommend additional products to boost customer satisfaction Requirements:
- Proficiency in French and English, both written and spoken
- Required: High school diploma or GED
- Minimum six months’ experience in customer service or sales
- Quiet and focused work setting for remote positions
- Strong IT skills; familiarity with iOS/macOS preferred Utilize your language skills and passion for service to excel in this remote customer-focused position.

📌 Remote Customer Support Role for Bilingual Professionals (Quebec City)
🏢 Concentrix
📍 Quebec City