What You’ll Be Doing

- Warmly answering phone calls within 3 rings and responding to emails within an hour within high volume times

- Making and modifying reservations

- Setting up billing on reservations (Individual pay own, master bill and direct bills)

- Delivering outstanding customer service to guests, both internal and external

- Answering inquiries regarding hotel services, amenities, and outlets

- Following all hotel procedures including but not limited to: PCI compliance and guest privacy

- Supporting other units, such as sales and catering department

- Solve problems and or suggest alternatives to situations that arise

- Review reports and understand daily responsibilities

- Be able to see big picture and make business decisions

- Assisting with other tasks that assigned

What You Need For This Position

- Entry-level experience with low to medium technical knowledge

- Ability to work independently and as part of a team

- Strong multitasking, time management, and prioritization skills

- Comfortable working in a fast-paced environment

- Positive, professional guest interaction and rapport-building skills

- Excellent written and verbal communication, listening, and comprehension skills

- Robust problem-solving skills with the ability to suggest improvements





- Computer proficiency with strong typing skills; Excel and Word preferred

- Experience with Opera or other Rooms Management Systems a plus

- General knowledge of local attractions and surrounding areas

- Ability to maintain an organized, clean workspace

- Compliance with safety and health code standards

What’s In It For You

- Medical/Dental/Vision (Full-Time option)

- 401K with 100% match up to 3% (Full-Time option)

- Parental Leave Program (Full-Time Option)

- Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

- Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

- Shift meal provided per day

- 10% Discount on GHG outlets

- Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

- We are one of the Nation's 101 Best and Brightest Companies to work for

- You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience

- You will grow your skills and experience in an environment that encourages growth and development

📌 Reservation Agent | Full Time (Radisson)
🏢 Zazios
📍 Radisson