Resident Experience Manager

Rideau Residence | Chalmers FoundationBurnaby, BC

Create a place where seniors truly feel at home.

At Chalmers Foundation, we're a not-for-profit organization dedicated to providing affordable, welcoming housing for seniors across the Lower Mainland. We believe that when we invest in our people, they create exceptional experiences for our residents. Our culture is built on dignity, respect, compassion, and putting people first—and we're looking for a leader who shares those values.

We're looking for a Resident Experience Manager to lead the teams and programs that make our community feel like home. This role blends hospitality, people leadership, community engagement, and operational excellence to ensure every resident has an outstanding experience from move-in onward.

What you'll do

As our Resident Experience Manager, you'll partner closely with the CEO and collaborate across the organization to deliver exceptional resident experiences.

You'll

- Lead and develop our Kitchen Services, Recreation, Concierge, and Housekeeping teams.
- Foster a culture of hospitality, accountability, and resident-centred service.
- Coach, mentor, and develop employees while supporting performance, engagement, and professional growth.
- Create welcoming and memorable experiences for residents, families, and visitors.
- Oversee resident onboarding and ensure a smooth, supportive move-in experience.
- Build strong relationships with residents and their families while responding thoughtfully to feedback and concerns.
- Plan engaging lifestyle programs, events, celebrations, and community initiatives.
- Partner with internal teams to continuously improve service delivery and resident satisfaction.
- Monitor resident satisfaction metrics and lead quality improvement initiatives.
- Support communications including newsletters, resident updates, and community engagement activities.
- Contribute to strategic initiatives, reports, and organizational planning.





What you bring We're looking for someone who combines robust operational leadership with genuine compassion for seniors.

You'll be successful if you have:

- Diploma or Bachelor's degree in Gerontology, Hospitality, Social Work, or a related field (or an equivalent combination of education and experience).
- At least 5 years of experience working in senior living, hospitality, or a related environment.
- 5+ years of people leadership experience.
- Experience supporting senior leadership or executive teams.
- Exceptional communication and relationship-building skills.
- Strong organizational, problem-solving, and leadership abilities.
- A passion for creating outstanding customer and resident experiences.

Nice to have:
- Experience working in the nonprofit sector.
- Knowledge of grant-funded or donor-supported organizations.
- Experience with Microsoft Office, Google Workspace, QuickBooks, or project management tools.

Why join Chalmers Foundation? At Chalmers Foundation, people come first. We're proud to provide meaningful work where you can make a lasting impact on the lives of seniors while leading a dedicated team committed to service excellence.

We offer

- An attractive annual salary of $90,000-$120,000 per year
- Comprehensive extended health and dental benefits
- Life insurance and long-term disability coverage
- Opportunities for professional growth and development
- A collaborative, supportive workplace culture
- The opportunity to make a meaningful difference every day

Our values Everything we do is guided by our core values:

- Dignity & Respect
- Caring
- People First
- Sustainability
- Long-Term Thinking

Ready to make an impact? If you're a hospitality-minded leader who enjoys building relationships, developing teams, and creating exceptional experiences for seniors, we'd love to hear from you.

Apply today and help us create a community where residents truly feel at home.

Pay: $90,000.00-$120,000.00 per year

Application question(s)

- Please outline your relevant experience, as it pertains to this role.

Education:
- Secondary School (preferred)

Work Location: In person

📌 Resident Experience Manager (Burnaby)
🏢 Chalmers Foundation
📍 Burnaby