Job Summary The Resource Administration Assistant in the Family Intervention Program provides administrative, clerical, and program support to the Family Intervention Team. The position is responsible for assisting with communication, preparing documentation, and supporting the day-to-day operations of the program.

The Administration

Assistant serves as an important point of contact for families, staff, community partners, and service providers. The position requires professionalism, confidentiality, cultural respect, strong organizational skills, and the ability to work effectively in a busy family service environment. This position will support service delivery through a family-centered, strengths-based, trauma-informed, culturally safe, and Indigenous-informed approach.

Responsibilities

Indigenous and Cultural Responsibilities

- Demonstrate respect for indigenous cultures, traditions, values, family structures, and community practices.
- Support culturally safe service delivery with the Family Intervention program.
- Assist with organizing cultural events, ceremonies, community events, elders or knowledge keeper visits, and family gatherings
- Maintain respectful relationships with indigenous families, communities, elders, knowledge keepers, and community organizations.
- Participate in cultural learning and professional development opportunities

Administrative Support

- Provide day-to-day administrative support to the Family Intervention Supervisor, Manager, and program staff.
- Answer and direct telephone calls, emails, and general enquiries in a professional and respectful manner.
- Receive visitors and provide a welcoming first point of contact for families and community members.
- Prepare correspondence, letters, forms, reports, meeting materials, and other program documents.
- Maintain electronic and paper filing systems in an organized and secure manner.
- Assist with photocopying, scanning, printing, mail, and general office duties.
- Order and maintain office supplies and program materials.

Meetings and Team Support

- Schedule staff meetings,



case conferences, training sessions, and other program meetings
- Prepare agendas, meeting packages, sign in sheets, and other material
- Record and distribute meeting minutes when required
- Track assigned administrative action items and follow up as directed
- Assist with staff orientation and preparation of administrative materials for new employees.

Financial and Purchasing Support

- Assist with processing invoices, purchase orders, receipts, and expense documentation
- Maintain records of program purchases and expenditures as directed
- Assist with petty cash or program funds where applicable and in accordance with organizational procedures
- Coordinate purchases and supplies for program activities
- Ensure financial documentation is complete and submitted within required timeframes

Program Support

- Assist Family Intervention staff with scheduling family appointments, meetings, visits, and case conferences.
- Prepare intake packages, consent forms, information packages, and other required documentation.
- Assist with tracking referrals, appointments, service activities, and follow up requirements.
- Maintain program statistics and administrative tracking systems
- Enter information accurately into databases and electronic record systems.
- Assist with preparing monthly, quarterly, and annual program reports.
- Support staff with program events, workshops, family activities, and community gatherings.
- Assist with maintaining current community resource and referral information

Records and Documentation

- Maintain accurate, confidential, and up to date records
- File documentation according to organizational policies and procedures




- Ensure documents are appropriately stored and accessible to authorized staff
- Assist staff with retrieving records and documentation as required
- Monitor outstanding administrative documentation and follow up with staff when necessary
- Ensure confidential information is handled appropriately and in accordance with privacy legislation and organizational policies

Communication and Customer Service

- Provide courteous and respectful service to children, youth, families and community partners
- Respond to routine inquiries and direct more complex matters to the appropriate staff member
- Communicate information clearly and professionally by telephone, email, and in person.
- Maintain appropriate professional boundaries when interacting with families
- Promote a welcoming, inclusive, and culturally secure environment

Qualifications

- Satisfactory Police Information Check and Intervention Record Check.
- Post-secondary education in Office Administration, Business Administration, Human Services, Social Services, or a related field is an asset.
- Previous administrative experience, preferably in a social service, family service or community based organization.
- Experience working with indigenous communities and families is considered an asset
- Equivalent combinations of education and experience may be considered.
- Excellent organizational and time management skills
- Strong written and verbal communication skills
- Excellent attention to detail and accuracy
- Ability to handle confidential and sensitive information appropriately
- Strong computer skills including Microsoft Office, Excel, Outlook, Teams, and electronic databases
- Ability to prioritize multiple tasks and meet deadlines
- Strong interpersonal and customer service skills
- Ability to work independently while contributing effectively to a team.
- Professional telephone and email etiquette.
- Knowledge of community resources and family support services is required.

Pay: $22.00-$26.00 per hour

Work Location: In person

📌 Resource Administration Assistant-Family Intervention (Edmonton)
🏢 Ben Calf Robe Society
📍 Edmonton