Position Purpose:

The position of Restaurant Server ensures excellence in guest service by providing friendly, efficient and accurate food and beverage service to restaurant patrons.

Day-to-Day Operations:

Greeting & seating guests, taking and filling orders, fulfilling guest requests

Answering phone and responding to any guest reservation

Acquiring and maintaining extensive knowledge of all food and beverage menus, methods of preparation, presentation, ingredients and service times including food, wine & service tests

Attend and participate in all pre-service meetings and scheduled operations meetings

Be prepared for his/her shift with appropriate cash float, notepads, pens and corkscrew

Responding to guest requests and concerns in a personal, prompt and courteous manner whether on the phone or in person Inform managers of any issues with guest service or satisfaction

Establish team rapport and promote team spirit to ensure superior guest satisfaction and an enjoyable work workplace Inform guests of special promotions or daily special features

Knowledge of all services and facilities

Clear all tables properly and discreetly in accordance with service standards

Recommending beverages that compliment a meal

Being aware of services offered or special events in the Hotel





Performing necessary duties required for the efficient maintenance and day-to-day operation of the restaurant including cleaning duties and any specific task assigned by Dining Room Manager

Ensuring that all service areas are well stocked and kept neat and clean at the beginning and at the end of shift

Maintain friendly and productive relationships with team members and other hotel staff

Utilize the POS. system efficiently (Maitre D), accurately and effectively when placing food & beverage orders or posting payments

Ensuring that all beverage orders are punched in and that there are no verbal orders placed at the bar

Any other tasks as assigned by Food & Beverage Leadership Team

Requirements

Restaurant Server

Qualifications:

· Smart serve certification

·Food Handler Certificate

Previous serving experience

· Works well with little supervision within a team environment

· Available to work day and evening shifts any day of the week, weekends including holidays (based on seniority)

· Working knowledge of POS Maitre D, Understanding of WHMIS

Additional Details

Guaranteed Gratuities & Staff Meals

Pay: $17.60 per hour

Benefits

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Vision care

Work Location: In person

📌 Restaurant Server- Part-Time (Ottawa)
🏢 Sheraton
📍 Ottawa