Are you an experienced Mandarin-speaking Retail Manager with a proven track record of leading retail teams and driving sales performance? If you are outgoing, customer-focused, and passionate about delivering exceptional service, we would love to hear from you!

About us

Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025.

What you will be doing:

Leading a team in creating an exceptional and memorable retail experience for the guests on board

Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets

Setting an example for your team by acting as a role model

Identify and deliver training requirements within your team

Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge

Consistently deliver the highest possible standards both on the shop floor and in back office operations

Who you are





Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea)

Fluent in Mandarin, with the ability to communicate confidently with guests and colleagues

Motivated in leading a team to achieve and exceed sales targets

Excellent face to face customer service and sales ability, utilising solid communication and interpersonal skills

Proven ability in public speaking and showcasing luxury items

Adaptable to change and able to work in a high-pressure environment A strong leader and team player who is commercially driven and goal orientated

Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc

Excellent numeracy and literacy skills

What you will receive

Competitive salary and generous commission structure

Accommodation and meals on board

Necessary visas and seafaring documents to work at sea

Dedicated in-house bespoke training across sales, product and brand

Guidance, support and development from the central office team

Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts

Does this sound like you? Then please apply now…

Your adventure starts here!

📌 Retail Manager- Mandarin speaking (Toronto)
🏢 Harding+
📍 Toronto