Sales and Customer Service Specialist – Bilingual (English & French)

IO Solutions is looking for bilingual candidates (English and French) who thrive on challenges and enjoy helping customers over the phone. Under the supervision of the Team Leader, the Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program. Please note that this position requires working onsite from our office in Montreal, Qc, Canada.

Competitive Environment

- Dynamic and challenging work environment
- Paid Full-time training
- Dynamic work environment: Join a welcoming team that fosters collaboration and growth.
- Stimulating incentives: Earn rewards and recognition for your hard work.
- Job stability: Secure a permanent position with opportunities for advancement.
- Multicultural team: Work alongside diverse colleagues who challenge and support you.
- Career advancement: Take advantage of our Advancement Program, with 95% of our management team starting as telephone representatives. Grow into roles in training, supervision, management, and various departments like IT, finance, communications, and human resources.

Responsibilities

- Provide attentive, courteous and efficient customer service
- Provide a unique experience through the quality of your service delivery
- Act as an expert on our products and services
- Interact with customers by phone; advise and offer solutions adapted to their needs
- Establish a climate of trust with the client in order to promote products, services and client retention
- Analyze customer needs based on account and billing information




- Identify and capitalize on sales opportunities during customer interactions by recommending additional services or products based on their needs
- Effectively communicate the value of products and services to encourage customers to make informed purchasing decisions
- Use persuasive sales techniques to promote the perks of product upgrades or add-ons that meet the customer’s specific needs
- Maximize customer retention by offering targeted solutions and promotions that encourage loyalty and long-term satisfaction
- Handle objections and provide alternative solutions to close sales and enhance customer satisfaction
- Meet or exceed sales targets by consistently identifying and leveraging sales opportunities during customer interactions

Qualifications

- Excellent communication skills in both English and French .
- Customer focused, positive attitude, empathy and good listening skills
- Strong persuasion and negotiation skills, with the ability to influence customer decisions
- Sales-oriented mindset, with a focus on identifying opportunities to offer products and services that meet customer needs
- Experience in handling objections and turning potential rejections into successful sales
- Ability to meet sales targets and work in a performance-driven environment
- Comfortable promoting products or services in a customer-focused manner
- Ability to multi-task and work in a computer environment
- Ability to multi-task
- Punctuality and respect for work schedules
- Good time management
- Organized and autonomous

Benefits

- Transport refund (terms and conditions apply)
- Employee discounts with IO Solutions partners
- Various incentives, activities and events
- Dynamic and challenging work environment
- Career Advancement program

📌 Sales And Customer Service Specialist – Bilingual (English & French) (Montreal)
🏢 IO Solutions Contact Center Morocco
📍 Montreal