About Us

At MTI, we’re rooted in the values of hard work, integrity, and honesty. For more than 25 years, these principles have helped us build and maintain trusted partnerships with clients across industries.

We operate in a dynamic, team-oriented environment with a strong focus on performance, professionalism, and customer experience.

Our work environment includes

- Modern office setting
- On-the-job training
- Lively, team-oriented atmosphere
- A culture of inclusion, collaboration, and recognition

Overview As a Sales & Customer Service Representative, you will speak with new and existing customers, identify their needs, explain products and services, answer questions, and recommend appropriate solutions.

This is a sales-driven role with a strong customer service component. Success in this position requires confidence on the phone, strong communication skills, the ability to follow instructions, and a willingness to work toward individual and team performance goals.

Key Responsibilities

- Conduct sales calls with new and existing customers
- Present and explain products and services clearly
- Identify customer needs and recommend appropriate solutions
- Upsell and cross-sell services where appropriate
- Respond professionally to customer questions and objections
- Schedule appointments for service installations
- Work toward individual and team performance expectations

Customer Service & Relationship Management

- Provide courteous and professional customer service
- Resolve routine customer concerns constructively
- Follow company procedures and established workflows
- Record customer information accurately
- Document customer interactions using company software
- Escalate issues when additional support is required

Qualifications

Essential





- Strong spoken and written English communication skills
- Ability to understand and follow verbal and written instructions
- Comfortable speaking with customers throughout the workday
- Sales-oriented and motivated by achieving results
- Professional and courteous communication style
- Robust computer skills and ability to learn new systems
- Valuable attention to detail and accuracy
- Willingness to learn, accept coaching, and improve
- Dependable and able to work scheduled shifts
- Availability to work Saturdays as required

Preferred

- Previous sales experience
- Previous customer service experience
- Outbound calling or call-centre experience
- Experience working toward sales or performance targets

Work Schedule

- Temporary position
- On-site in Brandon, Manitoba
- $16.50 per hour
- Hours and shifts will vary depending on the operational needs of the organization
- Saturday and Sunday availability may be required

Diversity & Inclusion MTI is committed to creating an inclusive workplace where employees are treated fairly, respectfully, and given the opportunity to contribute and succeed.

If you are confident speaking with customers, comfortable in a sales-focused environment, and motivated to learn and improve, we encourage you to apply.

Pay: $16.50 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Application question(s):
- Given the nature of the position, this position may involve working on Saturdays and Sundays. Can you work this into your schedule?

Experience:
- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Language:
- English (required)

Location:
- Brandon, MB R7A 0M8 (preferred)

Work Location: In person

📌 Sales and Customer Service Representative (On-Site) (Brandon)
🏢 MIDWEST TELESERVICES
📍 Brandon