The Role

You will work with existing and prospective customers by phone, email, text, and online channels. The role combines sales, customer service, structured follow-up, and accurate recordkeeping.

What You Will Do

- Handle inbound and outbound customer conversations and identify the best product or service option.
- Follow up on leads, customer lists, service inquiries, and repair-upgrade opportunities.
- Present FilterQueen machines, filters, accessories, and retention options clearly and professionally.
- Maintain accurate customer notes, callbacks, quotes, orders, and sales activity in Odoo.
- Use phone, email, text, and live chat to keep opportunities moving and provide responsive service.
- Work toward individual sales and follow-up goals while supporting the wider team.

Programs and Technology We are especially interested in candidates who are efficient with:
- Odoo, or a comparable CRM, ERP, sales, or order-management system.
- Microsoft 365, particularly Outlook, Excel, Word, and Teams.




- Customer email, SMS, and live-chat tools such as Tidio or similar platforms.
- Learning recent software and keeping clear, complete digital customer records.

What We Are Looking For
- Sales or customer-service experience, with a professional and persuasive communication style.
- Comfort speaking with customers by phone and following up consistently.
- Strong organization, attention to detail, and personal accountability.
- A practical, positive approach to solving customer concerns and closing appropriate sales.

Pay: From $21.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home

Work Location: Hybrid remote in Bedford, NS (B4B)

📌 Sales/Customer Service Representative (Bedford)
🏢 Practical Growth Partners
📍 Bedford