Who You Are At Sarah O., we're looking for someone who believes jewelry is more than a product, it's a story waiting to be told. As a Sales Lead, you'll set the standard for exceptional service, inspire your team to deliver unforgettable experiences, and build lasting relationships with every client who walks through our doors. You're a motivated leader who loves selling, coaching, and celebrating success while creating a warm, elevated shopping experience that reflects our brand values.

What You’ll Do

Customer Experience

Deliver an exceptional customer experience by building relationships, providing product knowledge, and creating a welcoming environment.

Resolve customer concerns professionally and ensure timely follow-up.

Manage repairs, special orders, and appointments, keeping customers informed throughout the process.

Store Operations

Maintain the appearance of the showroom and support visual merchandising.

Monitor inventory levels and report discrepancies to the Product Manager.

Assist with daily operational tasks such as scheduling appointments, tracking shipments, filing paperwork, and customer outreach.

Support marketing initiatives and other store projects as needed.

Serve as the Manager on Duty, confidently leading the store and supporting the team in the absence of the Store Manager while ensuring an exceptional customer and team experience.

Leadership

Lead by example with a positive attitude, professionalism, and accountability.

Coach and support team members while helping maintain a positive team culture.

Communicate effectively with customers and team members, assuming positive intent.

Identify opportunities to improve store operations and take initiative to solve problems.





Organization & Administration

Maintain accurate customer, repair, and sales records in company systems.

Keep documentation organized and up to date.

Ensure clear and timely communication with customers and internal teams. What We’re Looking For

1-2 years of leadership in a retail environment or related experience. Luxury or fine jewelry experience is a plus Strong organizational, interpersonal, and communication skills (written and verbal) Ability to set clear expectations to hold self and others accountable Demonstrated ability to build and maintain positive relationships with all customers

Flexible and able to quickly adapt in a rapid-paced environment Detail oriented and able to handle multiple tasks simultaneously Self-starter who proactively seeks out projects Able to create a positive work environment through teamwork and collaboration

Works a regular schedule with requests off conducive to traffic levels, season, and fair to hourly expectations (Weekend and holiday availability is required) Sarah O. is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law. We strongly encourage individuals from all backgrounds to apply.

Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.

📌 Sales Lead (Quinte West)
🏢 Sarah O. Jewelry
📍 Quinte West