Role Descriptions:

- 3+ years of experience with Salesforce administration and development including customizing Salesforce objects| workflows| and security models.

- 2+ years of experience with nCino loan management system and basic understanding of Lending operations.

- Robust experience in integrating Salesforce with other platforms| systems| or applications using APIs and data connectors.

- Experience with Apex programming| Visualforce| Lightning components| and Salesforce REST APIs Proficiency in SQL and database management| particularly in relation to relational databases.

- Familiarity with data modeling concepts like normalization| denormalization| and entity-relationship modeling.

- Experience in troubleshooting incident using Apex classes| Triggers| Apex Test Classes for SFDC testing and Batch Apex for complex data processing.

- Experience in SFDC development using visual force pages| visual force components AJAX Tool kit| SOQL| and SOSL queries.

- Experience with customizing various SFDC standard objects like Accounts| Contacts| Opportunities| Cases Entitlements| Service Contracts| Reports| and dashboards.

- Created Page Layouts| search layouts to organize fields| custom links| related lists| and other components on a record detail and edit pages.

Responsibilities:





- Handle production incidents end-to-end| including ticket triage| escalation| stakeholder communication| and maintaining runbooks| SOPs| and knowledge base articles for recurring issues.

- Support deployment activities| production releases| hotfixes| and configuration changes. Validate post-deployment functionality and ensure system stability after every release.

- Administer and manage Salesforce environments| including users| permissions| and data models.

- Customize Salesforce objects| fields| record types| page layouts| and workflows to meet business requirements.

- Configure and manage Salesforce Lightning components| including custom pages| dashboards| and reports.

- Perform regular health checks and optimize Salesforce instance performance Troubleshoot and resolve technical issues related to Salesforce customizations| integrations| and workflows.

- Collaborate with business stakeholders to understand functional requirements and translate them into Salesforce solutions.

- Manage SSL certificates| SAML certificates| and JWT signing certificates used in integrations (e.g.| Salesforce to external systems). Ensure timely renewal| rotation| and avoidance of authentication failures.

📌 Salesforce Production Support Analyst (Toronto)
🏢 Quantum World Technologies
📍 Toronto