Dear Candidates,

Greetings!

We have a Full-Time role with one of our clients. Kindly find the below details.

Role: Salesforce Technical Architect

Location: Calgary, Alberta, Canada (Remote)

Duration: Fulltime

Client: LTM

Seeking an experienced Salesforce Technical Architect with 10+ years of Salesforce architecture experience to lead Salesforce platform assessments, define future-state architecture, and drive enterprise-wide Salesforce transformation initiatives. The ideal candidate will own Service Cloud architecture, security model design, platform governance, scalability strategy, and capability rationalization while ensuring alignment with business objectives.

key skill - Service Cloud, Nice CXOne or InContact , consulting and architect skill is must

Key Responsibilities

Own Salesforce platform assessment and future-state architecture design.

Lead Service Cloud architecture, case management strategy, Omni-Channel implementation, and Digital Engagement solutions.

Design and govern Salesforce security architecture, including role hierarchy, sharing model, profiles, and permission strategies.

Define platform governance, scalability,



performance optimization, and best practices.

Architect integrations and enterprise Salesforce solutions using Apex, LWC, and integration patterns.

Provide recommendations on Salesforce capability rationalization and platform optimization.

Drive solution design across Service Cloud, Experience Cloud, Knowledge, Einstein, and Agentforce capabilities.

Required Skills

10+ years of Salesforce architecture and solution design experience.

Strong expertise in

Salesforce Service Cloud

Experience Cloud

Digital Engagement

Omni-Channel

Knowledge Management

Security Model & Role Hierarchy

Sharing Architecture

Lightning Web Components (LWC)

Apex

Integration Patterns

Einstein & Agentforce

Extensive experience designing scalable, enterprise-grade Salesforce solutions.

Robust stakeholder management and architecture governance experience.

Skills

Mandatory Skills : Lightning Web Components (LWC), Salesforce Experience Cloud, Salesforce Lightning Web Components (LWC), Salesforce OmniStudio, Salesforce Service Cloud

📌 Salesforce Technical/ Solution Architect (Canada)
🏢 Smart IT Frame
📍 Canada