Technical Counter Sales Representative

Duncan, BC

Full-Time

Competitive Compensation + Employee Ownership + Employer-Paid Perks + Retirement Savings Plan

Looking for a career where customer service, technical knowledge, and hands-on work come together?

At Wainbee, you'll be the frontline connection between our customers and the industrial solutions they need. From assisting walk-in customers and building hydraulic hose assemblies to supporting inside sales and warehouse operations, you'll play an important role in keeping our customers and business moving forward.

We're also 100% employee-owned, meaning every employee has a stake in our success. When we grow, you grow.

If you enjoy working with people, solving technical problems, and being part of a collaborative team, you'll find opportunities to learn, contribute, and make an impact every day.

What You'll Do

As a Technical Counter Sales Representative, you'll help deliver an exceptional customer experience while supporting store operations, inside sales, and warehouse activities.

Customer Service & Store Operations

- Greet walk-in customers in a professional, friendly, and welcoming manner
- Assistcustomers inidentifyingproducts and solutions that meet their needs
- Build hydraulic and pneumatic hose assemblies using company tools, equipment, and training
- Maintain store inventory levels, product displays, and merchandising standards
- Help create a clean, organized, safe, and inviting store environment
- Participate in technical and product training programs provided byWainbeeand vendor partners
- Communicateaccurateinformation to internal departments including Purchasing, Credit, and Technical Services
- Supportadditionaloperational activities asrequired

Inside Sales Support

- Respond to customer phone calls and emails in a professional andtimelymanner
- Process customer orders accurately and efficiently
- Enter and manage quotations within company systems
- Follow up on quotations and customer inquiries to support sales growth




- Assistcustomers with product availability, order status, and delivery information

Warehouse & Inventory Support

- Pick, pack, and ship customer orders and branch transfers
- Support inventory management and stock replenishment activities
- Follow established warehouse procedures and safety guidelines
- Operate within safe warehouse practices and equipment requirements
- Helpmaintainaccurateinventory and an organized warehouse environment

Why Join Wainbee?

- Employee Ownership You're not just joining the company, you have the opportunity to become an owner.
- Career Development Gain valuable experience in customer service, industrial products, hydraulics, pneumatics, inside sales, and warehouse operations while building technical skills that are highly valued in the industry.
- Comprehensive Benefits Enjoy employer-paid benefits and a retirement savings plan with employer contributions.
- Hands-On Experience Work directly with industrial products and help customers find the solutions they need to keep their operations running smoothly.
- Supportive Team Culture Join a collaborative team that values learning, customer service, continuous improvement, and professional growth.

Who You Are

- Friendly, professional, and customer-focused
- Enjoy working with people and helping solve problems
- Comfortable learning technical products and applications
- Strong communicator with excellent interpersonal skills
- Organized and detail-oriented
- Able to work effectively in a fast-paced environment
- Comfortable balancing customer service, sales support, and operational responsibilities
- Committed to safety, quality,



and delivering an exceptional customer experience

Qualifications

Required

- Mechanical or technical education and/or proven experience in hydraulics and/or pneumatics
- Proficiencywith Microsoft Office applications, including Excel, Word, and PowerPoint
- Strong verbal and written communication skills
- Excellent telephone etiquette and customer service skills
- Strong interpersonal skills with the ability to communicate effectively across all levels of the organization
- Customer-focused mindset with a commitment to service excellence

Assets

- Experience in industrial distribution, counter sales, or customer service
- Knowledge of hydraulic and pneumatic products and systems
- Experience building hose assemblies or working with industrial components
- Familiarity with inventory, warehousing, and order fulfillment processes
- Experience using ERP systems and sales order processing tools

Physical Requirements

- Moderate physical activity throughout the workday
- Abilityto regularlylift upto 40 lbs.
- Ability to stand, move, and perform warehouse and stock-handling activities asrequired

Working Conditions

Store & Warehouse Environment

- Combination of customer-facing counter sales, warehouse support, and administrative duties
- Fast-paced environment with varying priorities throughout the day
- Regular interaction with customers, vendors, and internal departments

Professional Requirements

- Strong communicationand customer service skills
- Ability to work independently and as part of a team
- Strong organizational and time management abilities
- Emotional intelligence and professionalism in customer interactions

Ready to Build Your Career with Wainbee?

If you're looking for a role that combines customer service, technical products, hands-on work, and career growth opportunities within a company that genuinely invests in its people, we'd love to hear from you.

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📌 Technical Counter Sales Representative 2 (Duncan)
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