We are seeking a highly experienced Principal SAP CX Solution Architect to lead SAP Customer Experience (CX) advisory, architecture, transformation, and implementation engagements across utility, energy, public sector, and commercial industries.

The architect will serve as the senior SAP CX leader responsible for shaping customer engagement strategies, leading platform assessments, designing enterprise-scale solutions, overseeing implementations, and acting as the trusted advisor to client business and technology stakeholders.

This role requires deep expertise in SAP Sales Cloud Version 2, SAP Service Cloud Version 2, SAP BTP, SAP Integration Suite, SAP Customer Data solutions, AI-enabled customer engagement capabilities, and end-to-end CRM transformation programs.

The candidate should possess a balance of business process, enterprise architecture,



and implementation delivery experience and be capable of leading both pre-sales pursuits and large-scale SAP CX transformation programs from strategy through deployment.

Key Skills & Responsibilities

- CRM & Customer Engagement Strategy
- Advise clients on CRM and customer engagement transformation strategies.
- Lead CRM platform evaluations, assessments, and roadmap development.
- Define future-state customer engagement capabilities.
- Facilitate executive workshops with business and technology leaders.
- Develop CRM operating models and governance frameworks.
- Support CRM platform selection and business case development.
- Align customer engagement strategy with broader enterprise transformation initiatives.
- SAP CX Solution Architecture

📌 SAP CX Solution Architect (Victoria)
🏢 Querentia
📍 Victoria