Job Req ID: 2667

Title: Seas. Guest Services Representative

Company: CN Tower

Location: CN Tower - Attractions, 290 Bremner Blvd, Toronto, ON

Employment Status: Employee (Seasonal) Reason for Hire: Seasonal

Short Summary To provide CN Tower guests with superior service through friendly interactions, service excellence and efficient guest flow control. Work in any/all Guest Services areas providing timely service and accurate product information. Act as ambassadors of the CN Tower and the City of Toronto, engaging, entertaining and providing information to guests throughout their visit.

Operate any of the department’s core services, including monitoring guest queuing areas, the elevators and any attractions. Assist in any Guest Service areas as required.

Demonstrate excellent product and service knowledge

Demonstrate superior communication and listening skills

Present a professional image to guests; act as ambassador of the CN Tower and the City of Toronto

Execute role in specific areas of responsibility while demonstrating quality focus and delivery

Interact with guests and ensure an entertaining guest experience

Utilizing the ViewFinder App on tablets with guests on upper levels

Scanning and verifying the different ticket types

Operating and ensuring safe travel in the elevators

Ensure that Guest Services areas are in presentable condition, assisting in cleaning where necessary A willingness to be cross-trained

Setting up meeting rooms and other areas for functions and events

Adhere to all Company policies and departmental procedures

Other duties as required

Qualifications

Customer service experience is required.

Hospitality and tourism experience is an asset.





A secondary school diploma is an asset.

Bilingual (English/French) an asset.

Working Conditions

Ability to stand or walk for long periods of the day.

Ability to work in varying weather conditions (including but not limited to cold and hot weather, rain and windy conditions).

Adaptable to work rotating shifts, which includes but is not limited to evenings, weekends, holidays and overtime as required.

Rate of Pay: $17.60

Advantages: Employee Family Assistance Program. Complimentary CN Tower tickets after 3 months, Food and Retail discounts, Uniform provided and laundered

COMPANY OVERVIEW:

Located in the heart of the Entertainment District, the CN Tower is a quintessential Canadian experience, welcoming over 1.8 million visitors each year, and we pride ourselves in our dynamic and diverse culture. With our commitment to service excellence at every guest interaction, CN Tower employees help to create an experience that is truly unique to the City of Toronto.

Attractions Canada Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Attractions Canada is proud to provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs.

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📌 Seas. Guest Services Representative (Toronto)
🏢 Canada Lands
📍 Toronto