Celltrion Healthcare provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

Celltrion Healthcare offers biologics to about 110 countries, along with more than 30 global partners around the world. With hands‑on experience and knowledge accumulated through years of working in the advanced pharmaceutical markets around the world, Celltrion Healthcare has been securing distribution channels and providing patients with biosimilars at affordable prices.

POSITION SUMMARY
Celltrion is seeking an experienced Nursing Leader to join our team and oversee the management of a field‑based nursing team within the Patient Support Program (PSP). This role requires a strong leader with background in the pharmaceutical industry, particularly in biologics/biosimilars. The successful candidate will supervise, mentor and support a team of nurses engaged in the PSP, including external nurses working within the Celltrion Connect Program.

Reporting to the Celltrion Healthcare Canada Patient Support Program Manager, this role will be responsible for overseeing a team of nurses working in external patient support programs. This role is responsible for managing Field Based Team, collaborating with the commercial team and ensuring high levels of satisfaction among patients and prescribers.

Candidates must be comfortable with continuous improvement and implementing change as well as embrace the opportunity to shape an area of strategic importance for Celltrion, all while keeping the patient at the center of everything we do.

Position may require up to 40% travel across geography.

KEY ROLES AND RESPONSIBILITIES

Supervise, mentor, and support a team of nurses engaged in the patient support program. This nurse will also be responsible for supporting external nurses that work within the Celltrion Connect PSP realm

Develop and implement schedules to optimize field based- coverage and ensure efficient use of resources

Conduct regular performance evaluations and provide feedback to enhance team effectiveness





Monitor and manage time spent by nurses in the field to ensure adherence to program guidelines and optimal patient and health care practioner engagement

Coordinate with commercial team to align on program objectives with business goals and address any operational challenges tied to the nursing team

Implement strategies to enhance patient and prescriber satisfaction, including monitoring feedback and addressing concerns promptly

Serve as a liaison between the nursing team, commercial team and, other stakeholders to ensure seamless program execution

Contribute to the development and refinement of patient support program based on feedback and evolving needs

Ensure compliance with relevant regulations, guidelines, and organizational policies

Facilitate ongoing training and development for the nursing team to maintain up-to-date knowledge and skills

Participate in weekly, monthly, and quarterly business reviews with PSP provider and Celltrion management team

Collect feedback from the program and communicate regularly to Celltrion functional leads and sales team

Manage and optimize Key Performance Indicators (KPIs) to maximize program impact across all elements including phone support, patient enrollments, and reimbursement navigation

Continuously strive to differentiate versus other PSPs, via exceptional patient and customer service

Support program staffing recruitment through interviewing and selection of candidates

Act as conduit between Celltrion and PSP vendor managing the interactions with patients and prescribers to ensure timely issues resolutions

EXPERIENCE

3+ years of Patient Support Program management experience within the pharmaceutical industry and/or 5+ years of relevant experience

Experience working with or within a pharmaceutical company





Experience working in biologics/biosimilars (immunology specifically Gastroenterology, Rheumatology, Dermatology, and Oncology)

Experience with program launches, new service launches, program transitions considered an asset

Strong understanding and experience in managing field nurse case manager, optimizing customer satisfaction, and data analysis and reporting

PROFESSIONAL COMPETENCIES AND SKILLS

Solid ability to quickly grasp diverse therapeutic areas

Proven experience in a nursing leadership role, particularly in a patient support or field-based program

Demonstrated experience with execution of PSP updates, changes, and new service offerings

Strong analytical ability and experience working with KPIs, program statistics, and a variety of data sets

Demonstrated ability to manage multiple priorities, tasks, timelines, and dependencies

Strong project management skills: ability to stay on top of and lead multiple projects concurrently

Ability to proactively manage interactions and communications with stakeholders, capture feedback, resolve issues and implement mitigation plans

Strong understanding of the pharmaceutical sales and marketing functions, relationship building, value‑based approaches, and sales‑based metrics and KPIs

Customer facing experience required with an unwavering commitment to creating exceptional experiences for our patients and prescribers

Demonstrate enthusiasm, robust initiative, high sense of urgency, and comfort managing conflicts

Proven results delivering significant business changes within a fast‑paced, cross‑functional, and matrix environment

Demonstrated ability working cross‑functionally to align, motivate, and coordinate team members to collectively define and achieve critical milestones

Excellent communicator– verbal, written and presentation skills

Bilingualism (English/French) considered an asset

EDUCATION

Graduate of Registered Nursing Program or Registered/Licensed Practical Nursing program holding current registration from a provincial licensing body in Canada

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📌 Nurse Manager (Ontario)
🏢 Celltrion Healthcare Canada
📍 Ontario