Title
Registered Clinical Counsellor (Grid 12)

Number of Positions
Multiple

Competition Number
H7

Location
Main Campus

Position Status
Casual (On Call)

Reports to
Senior Manager, Mental Health and Substance Use

Compensation
$44.85 - $56.02

Job Summary
The Registered Clinical Counsellor provides counselling and support to individuals experiencing mental health and substance use issues. This position facilitates the recovery and capacity building of residents to maximize their social and economic, and other life potentials and support their goals for successful independent living in the community.

This may include confidential individual or group counselling; tailored client care plans; and referrals for additional treatment. The position will also provide education to individuals and groups on mental health and addiction related topics. The Clinical Counsellor is familiar with other services and resources in the community and works closely to provide information and support when required.

Program Management

Conduct integrated services assessment interviews, ensuring clients’ privacy and the confidentiality of their personal information

Assess clients’ suitability for the program and make referrals to other agencies when necessary

Orient clients to the program by educating them on recovery maintenance, relapse prevention, and personal and life management

Maintain accurate client records (e.g., assessment data, client care plan, goal setting, case notes and discharge summaries, behaviour contracts, incident reports, medication logs, etc.), reports, and statistics required by management.

Ensure that all required documentation is complete and on time

Work with the integrated addiction services team on clients’ case planning and concerns. Ask for assistance from colleagues and/or managers when required. Communicate with clients’ case managers, care teams, social workers, probation services, etc., as required

Make arrangements for facilities and materials necessary for group sessions

Assist with program evaluation and obtain client feedback through questionnaires and surveys on services provided

Client Services

Act as a positive role model, coach, advisor and leader for clients

Teach clients effective social and interpersonal skills through daily groups and through the tasks of appropriate daily living and social activities

Create and maintain a therapeutic environment following therapeutic community principles which encourage awareness of interdependence of community members and the value of responsible concern for oneself and others

Work with clients and the integrated addiction services team to develop client care plans (e.g., health, housing, education, employment, etc.), recovery maintenance plans and relapse prevention plans

Assist clients with identifying high risk situations, relapse prevention planning and responding should a relapse occur (e.g., processing, safety planning, etc.)

Monitor clients’ progress and modify client care plans as necessary

Orient client volunteers and provide coaching, guidance, and feedback on assigned tasks

Identify and act on changing dynamics of groups by assessing verbal and non-verbal responses and checking in regularly with participants

Act on issues that affect the safety and stability of the residential program environment

Counselling





Respond appropriately and effectively to clients who are typically in various stages of recovery, have difficulty self-regulating and problem solving, and who may have physical, mental, social, legal and financial challenges

Demonstrate a working knowledge of accepted counselling approaches, i.e., solution-focused therapy, addiction counselling, cognitive re-structuring, behaviour therapy, and client-centred therapy with the focus on building the client’s internal capacity and potential to change

Act as an approachable, friendly, and ethical representative of the Society by building rapport with clients, enhancing clients' motivation for positive change and encouraging clients to make healthy lifestyle choices

Provide individual and group counselling to clients affected by substance use, mental health challenges, trauma, homelessness, criminal justice involvement and other poverty related issues in a professional and ethical manner, reflecting evidence-based practices and clinical experience

Explore the nature of clients’ problems and their meaning for the client and significant others

Assist clients in problem solving and decision-making by fostering the client’s ability to recognize problems and to determine paths of solutions

Help the client mobilize resources to resolve their problems and/or modify attitudes and values

Facilitate learning of healthy choices, coping skills, relationships and boundaries; effective communication and conflict resolution; and positive parenting techniques

Respond to clients' requests and crises in a responsible, timely and flexible manner

Respond to the feelings, attitudes, values, and concerns of clients with empathy and respect for their life journey

Facilitate relapse prevention and transitional housing community meetings

Qualifications

A Masters Degree in counselling and registration with BCACC

3 to 5 years of experience in community social services sector and working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent

Demonstrated knowledge of the population health framework, social determinants of health, the biopsychosocial model of addiction, and concurrent disorders

Satisfactory completion of a criminal records check with vulnerable sector screening is required

Satisfactory completion of Tuberculosis Screening form is required

Satisfactory completion of Employee Immunization Record form is required along with Covid19 immunization records

Skills & Knowledge

Excellent knowledge of the issues pertaining to recovery, substance use, concurrent disorders, homelessness, and addictions counselling

Good knowledge of the BC Mental Health Act

Good knowledge of facilitation, mediation, and conflict resolution techniques

High level of integrity and dependability with a robust sense of urgency and results-orientation

Strong case management, teaching/training, clinical support and consultation skills





Strong therapeutic skills in the areas of individual and group therapy with adults with substance use and/or concurrent disorders

Strong skills in Windows, Microsoft Word, Excel, and database management systems

Robust problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses

Strong interpersonal skills and ability to communicate effectively in writing and verbally in English

Ability to make effective referrals, reflecting in-depth knowledge of community resources and strong relationships with community partners

Ability to lead and work in a trauma-informed practice

Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies – Approach to Work

Demonstrates initiative, flexibility, adaptability, and resourcefulness

Actively seeks and incorporates feedback to inform continuous self-improvement

Sets goals, creates, and implements action plans, monitors progress, and evaluates results

Adeptly manages competing tasks and uses time efficiently and effectively

Has good professional boundaries

Documentation must be complete by the end of each shift, rather than a last-minute approach

Job Knowledge & Quality of Work

High degree of relevant and current job knowledge and skill

Consistently produces accurate, thorough, high-quality work in a timely manner

Builds and promotes a culture of health and safety in the workplace

Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

Models independent thinking and creativity

Demonstrates effective problem-solving skills

Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action

Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

Expresses themselves clearly and professionally both verbally and in writing

Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations

Has a manner, style and presence that makes a positive impression

Listens to and considers others’ views

Personal Leadership

Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices

Fosters enthusiasm, energy and commitment

Takes responsibility for personal actions, performance and health

Is reliable and accountable; shows up on time ready to work

Supervises practicum students and acts as a role model

Teamwork & Collaboration

Effectively works with their colleagues to ensure organizational success

Champions positive working relationships with staff and external stakeholders

Supports an environment of openness, and champions teamwork and communication across programs

Leverages the expertise and experience of others for organizational success

Equity & Diversity Statement
Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities.

Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

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📌 Registered Clinical Counsellor - (Casual) (British Columbia)
🏢 Phoenix Drug & Alcohol Recovery & Education Society
📍 British Columbia