- Ensures stability and reliability of Appian systems through RCA, AI-assisted diagnostics, and continuous improvement.

- Leads resolution of complex L2/L3 issues using AIOps, predictive monitoring, and intelligent alerting.

- Drives problem management through automation, AI-enabled root cause fixes, and self-healing mechanisms.

- Enhances performance and scalability using AI-driven optimization and predictive capacity planning.

- Governs releases and changes using CoE standards, AI-based risk assessment, and validation.

- Contributes to Appian CoE platform management, including governance, reusable components, and standardization.

- Designs and integrates AI/GenAI solutions (IDP, NLP, chatbots, decisioning) to enable intelligent automation.

- Promotes AI-assisted development and hyperautomation to improve efficiency and reduce manual effort.

- Maintains AI-enabled knowledge management (runbooks, documentation) for faster issue resolution.

- Mentors teams on Appian, AI adoption, and CoE best practices while ensuring security and responsible AI compliance.

- Provides leadership updates on system health, risks, and AI-driven optimization opportunities.

📌 Senior Appian Developer with AI (Toronto)
🏢 Ju0026M Group
📍 Toronto