Must Have

- 5+ years of demonstrated experience in coordinating and facilitating project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards

- Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.

- Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.

- Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.

- Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.

- Maintains and updates technical documents and procedures.

- Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.

📌 Senior Application Support Specialist (Toronto)
🏢 TechDoQuest
📍 Toronto