Job Title
Quality Assurance Coordinator/Medical Report Editor

Location
AssessMed Mississauga – 5945 Airport Road, Suite 335, Mississauga, Ontario L4V 1R9

Status
Full-time, In-person

About AssessMed
AssessMed has been facilitating comprehensive, unbiased, objective, and evidence-based medical assessments and file reviews since 1991. Our large network of experienced medical professionals provides credible and defensible medical evaluations for all types of claims. Reports are developed using the best evidence and current medical best practices. Evaluations focus on the evaluee’s ability to return to work or perform daily living activities. AssessMed is an IME service provider, not a rehabilitation or treatment provider. While we recommend treatment options, we do not recommend specific facilities, clinics, or doctors.

About the Role
This role is essential for reviewing, editing, and ensuring the accuracy of medical assessment reports. A Quality Assurance Coordinator’s goal is to produce clear, accurate, and professional IME reports that comply with current regulations and AssessMed's standards.

Main Responsibilities

Review and evaluate medical assessment reports to ensure continuity, consistency, accuracy, spelling, grammar, and compliance with current regulations.

Conduct thorough quality assurance checks on medical documentation, including medical histories, diagnostic test results, and treatment plans.

Identify discrepancies, errors, or inconsistencies in medical assessments and provide timely feedback to assessors for correction.





Collaborate with assessors to address quality issues and implement corrective actions.

Provide training and support to assessors on quality assurance procedures and documentation requirements.

Ensure accurate report timelines are recorded.

Ensure reports are sent to the client on time.

Ensure the timely follow‑up and tracking of all QA statuses and reports.

Follow QA protocols for releasing and saving reports.

Offer exceptional customer service when responding to client queries and/or explaining report discrepancies.

Identify issues that will impact service standards and rectify or elevate those issues.

Other duties as assigned.

Qualifications

A regulated health professional with at least 3 years’ experience as a Kinesiologist, Physiotherapist, or Nurse.

1-2 years of work experience in a medical clinic, hospital, or insurance office.

Fluent in French and English, able to communicate professionally (oral and written).

Action‑oriented, highly organized, results‑oriented, independent problem solver with demonstrated clinical, medical‑legal assessment, and/or adjudication experience.





Detailed familiarity with current and prior auto insurance legislation, arbitration, and associated legal decisions.

Solid command of the English language and excellent communication skills.

Working knowledge of MS Word and Excel and the ability to learn and navigate new systems.

Versatile, team‑oriented.

Benefits

Comprehensive and flexible health and dental benefits with Flex.

Lifemark Employee Assistance Program.

Shoppers Drug Mart Employee Discount (30%).

Employee Stock Purchase Plan (25%).

Paid vacation and wellness days.

Annual continuing education allowance of $1500 (applicable towards credential or designation fees).

Goodlife Fitness Corporate Discount Gym Membership.

Ongoing internal training and development with mentorship opportunities.

Inclusive workplace with high employee engagement and teamwork.

Nationally recognized brand with a strong digital presence.

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self‑identifying as members of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca.

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📌 Quality Assurance Coordinator (Ontario)
🏢 Lifemark Health Group
📍 Ontario