Operations Team Member
Reporting into the Operations Care Center Manager, this role is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items, and processing and packaging cremated remains. The position works with a close-knit team within a care center.

This role is specifically for a dayshift crematory operations team member.

Duties & Responsibilities

Perform a variety of daily duties such as operating the retort, creating and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or other required tasks.

Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.

Monitor equipment to ensure the process is working properly, make adjustments as needed, and submit maintenance requests.

Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.

Clean and maintain equipment used in cremation procedures, including machines that grind bones into powder.

Follow safety procedures to protect yourself and others from exposure to hazardous materials or dust particles.

Other duties as assigned.

Education, Training & Qualifications

High school diploma or equivalent.





Minimum of 12 months experience in a service industry.

Valid Driver License may be required.

Skills & Abilities

Passion for Pets - Caring, patient, kind, and empathetic.

Customer Focus - Prioritize quality, safety, and ethics.

Problem Solving – Developing solutions and quick thinking.

Proven team player who is flexible and adaptable.

Energetic, self‑motivated, and results oriented.

Good verbal communication skills.

Excellent time management skills with a proven ability to meet deadlines.

Comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.

Safety – Committed to working in a safe environment, e.g., OSHA.

Solid attention to detail.

Working Conditions

Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion.

Regular lifting/moving 100+ lbs.

Regular exposure to elevated noise levels.

Regular exposure to elevated heat levels.

Regular handling of deceased pets.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Veterinary Services

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📌 Operations Team Member (Ontario)
🏢 Gateway Services
📍 Ontario