Retail Store Manager at Ontario Medical Supply

This role provides productive management of the store, its team members, inventory, achieving sales targets, and assisting customers. Maintain and create relationships with sales reps, OT's/PT's, and internal departments.

Job Responsibilities

Manage sales daily to ensure goals are met

Responsible for all merchandising in the store

Ensure excellent customer service is maintained

Support team when customer service issues are escalated

Communicate expectations with team and monitor team’s performance to help team reach all goals

Liaison with other departments to advance workflow

Work with inventory team on product returns to vendor

Ensure all inventory levels are accurate, monitor stock daily

Perform all location banking requirements

Responsible for setting and reaching sales budgets and communicate the numbers to team

Set up training sessions for staff

Facilitate regular team meetings to communicate and implement new/existing policy and procedures

Ensure employees are working in compliance with company policy/practice/procedure

Perform staff performance assessments and reviews

Manage team vacation and payroll using Avanti

Action all new hire requirements from posting to training

Provide performance coaching and/ or disciplinary action

Create initiatives to increase sales and engage team

Support Retail Manager and other Store Managers when needed

Qualifications

Experience in managing retail store

Knowledge of medical supplies and equipment an asset

Must be proficient in Microsoft Office applications (Word, Excel, Outlook) and ability to learn new computer software

Strong interpersonal and communication skills, both verbal and in writing





High standard of customer service

Ability to work within a team environment as well as independently

Ability to remain organized and to prioritize workload

Skills

A high degree of initiative, organizational and time management skills and ability to multitask in a busy environment under tight time constraints and deadlines. A self-starter.

Comfortable working autonomously and across multiple tasks and reporting into different project working teams and staff members.

Excellent verbal and written communication, customer service, reporting, and presentation skills.

Knowledge of corporate and administrative policies and procedures.

Ability to remain organized and prioritize workloads

Ability to communicate effectively with internal/external contacts, both orally and in writing

Exceptional judgement and discretion in handling complex and highly confidential information. Excellent social skills, able to operate with diplomacy, tact and empathy.

Human Resources
While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Sales

Industries

Hospitals and Health Care

Retail Health and Personal Care Products

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📌 Retail Store Manager (Quebec City)
🏢 Ontario Medical Supply
📍 Quebec City