About the job Cloud Services - Operations Lead Our client, the topconsulting company in NA is looking for Cloud Services - Operations Lead.
Your Opportunity Are you passionate about working in Operations, enjoy interacting with clients, and have experience or a strong desire to evolve business operations? Our client isa leader in Cloud Consulting, and is seeking skilled individuals within Canada to join our team in a high-growth setting. As an Operations Lead, you will be responsible for streamlining processes, improving efficiencies, and ensuring that our clients receive world-class service.
Your growth and development are important to your future, and we strive toward aligning individuals to focus on strengths and to develop skills to overcome weaknesses.
Leverage your ability to contribute to a fast-paced Cloud sales cycle, focusing on onboarding responsibilities such as creating reports, contracts, and initial client setup
Providing pre-sales pricing and subscription support to employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service
Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy
Provide training and support to internal and external customers on Office 365, Dynamics 365 and Cloud offerings, including issues with configurations and implementations
Provide quality assurance checks for quotes, contracts, and other outbound work
Act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders
Focus on operations improvement by automating and streamlining existing processes to make them more efficient
Develop tools, processes and research information necessary to evolve cloud operations




Additional administrative support and participation in special projects as required
How do we define success for your role? You demonstrate core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your clients industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development.
Your Experience And Education You have completed your undergraduate degree in IT Management, Business Administration, or Business-related program with a focus on Technology
You have 5-7 years of combined work experience (this could be through co-op or internship work)
You are passionate about cloud technology and have a willingness to learn current technologies
You have practical knowledge of professional, effective telephone techniques and customer care
You have excellent written and verbal communication skills
You have strong problem-solving skills and attention to detail
You enjoy improving and taking ownership of processes
You are able to prioritize with the flexibility to manage multiple tasks and variable workload
The following are considered an asset: Experience in a previous business operations, customer service and/or sales capacity
Working toward a professional certification, such as PMP, Lean Six Sigma, or ITIL
Experience in process and operations improvement
Experience with Microsoft or Cloud platforms
Experience with Finance and Line of Business systems
Understanding of IT and software business landscape
Proficient in MS Office Applications, such as Microsoft Excel

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📌 Cloud Services - Operations Lead (Ontario)
🏢 Rubicon Path
📍 Ontario