VARITE is looking for a qualified Customer Success Manager

What the client does?
An American computer software company that offers a wide range of programs from web design tools, photo manipulation and vector creation, through video/audio editing, mobile app development, print layout and animation software.

What we do?
Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.

Job Title: Customer Success Manager

Location: Ottawa, ON

Contract Duration: 6 months (Possible extension)

Pay Rate Range: CAD 60.00 - CAD 65.97/hr. on T4

Travel: 50%

Here’s what you’ll do
Duties:

Build strong customer partnerships by understanding their goals and ensuring meaningful value from Client's solutions

Lead successful adoption of Document Cloud products, helping customers achieve their key outcomes

Collaborate with Account Managers to uncover growth opportunities, mitigate risk, and drive account health

Develop deep expertise across the Document Cloud suite and serve as a trusted product advisor

Deliver compelling, executive-ready presentations and narratives that resonate with customers

Partner cross-functionally with Sales, Solutions Consulting, Product Marketing, Support,



and others to ensure smooth launches and strong adoption

Own the customer journey across adoption, expansion, and retention

Gather insights, identify trends, and share recommendations with product teams to drive innovation

Skills:

5+ years of experience in sales or customer success, ideally in technology and with Document Cloud products

Strong track record of resolving complex customer challenges and getting results

Demonstrated success meeting sales or success targets

Trusted advisor attitude with experience identifying business value and expansion opportunities

Self-starter with a collaborative, proactive approach. Effective at prioritizing, multitasking, and navigating fast-paced environments

Confident leading executive-level conversations and facilitating impactful meetings

Willing to travel up to 50% to engage with customers in person

Education:

Bachelor's degree or equivalent experience.

If this chance interests you, please respond by clicking on EasyApply.

Know someone who would be perfect for this role? Refer them to us and if they are hired, you could be eligible for our employee referral bonus! Help us grow our team with top talent from your network.

VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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