What is the Opportunity?

As Head of SRE and Production Operations, you will lead the vision, design, development, implementation, and support of Site Reliability Engineering (SRE) solutions for all applications supported by Commercial & Payments Technology (CPT) within Technology & Operations (T&O;). This strategic role is instrumental in establishing world-class operational excellence, enabling automated end-to-end observability, and driving continuous reliability improvements across critical enterprise applications.

You will work collaboratively with teams across multiple lines of business and organizational partners to establish SRE as a key enabler of business success. As a strategic leader with deep technical expertise, you will drive execution excellence while building and developing high-performing teams capable of managing complex reliability and production support challenges at enterprise scale.

What Will You Do?

Technical Leadership

Set the vision for SRE product offerings including monitoring, alerting, machine learning anomaly detection, self-healing capabilities, and reliability testing

Drive best-in-class technical solutions by tracking industry-leading practices and applying them to the RBC setting

Lead thought leadership and out-of-the-box thinking to ensure SRE tools and processes align with strategic objectives

Run engineering practice forums to facilitate the review of SRE solutions and maintain alignment with team and enterprise vision

Enable automated end-to-end observability across all critical applications within Commercial & Payments Technology (CPT)

Leverage unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindset

Production Support

Perform production support role, including off-hours support responsibilities

Assist in incident management and problem management for applications in scope

Continuously evaluate what went well, what went wrong, and what can be done to improve and prevent issues in the future

Maintain technology currency through server patching, certificate renewal, and other maintenance activities with a keen eye on automating opportunities

Ensure availability and uptime of applications in scope according to defined service level objectives

Ensure compliance of all systems and applications in scope, including maintaining segregation of duties

Leverage AI and other key technologies to drive efficiencies and meet Commercial & Payments Technology (CPT), Technology & Operations (T&O;) and respective business goals and KPIs

Strategy

Drive the overall SRE strategy within Innovation, Intelligent Operations, and partner groups, owning roadmap development

Lead the team through execution of the SRE roadmap for Innovation and partner groups





Drive participation in strategic steering groups

Lead the adoption of new technologies within SRE

Enable teams to meet objectives by implementing changes to processes, tools, and methods that result in increased agility and effective cost management

Develop governance of the unit in collaboration with executive leadership to provide structure and definition for effectively managing the Innovation SRE Organization

Drive industry best standards and practices for the most effective and efficient SRE and production support services

People Leadership

Provide expertise, direction, coaching, and development to build team capability and succession planning

Select and build a high-performing, diverse team that leverages individual capabilities and strengths

Promote a mindset for sustained success, growth, diversity, and an overall engineering mindset

Ensure that employees understand RBC’s vision and support and reinforce targeted behaviours that contribute to RBC goals

Provide focus and clarity in establishing individual goals, driving performance enablement, supporting career development, and rewarding strong performance

Attract, hire, and retain top talent

Manage key vendor relationships, contractors, and respective performance management to enable successful execution of SRE and production support services

What do you need to succeed?

Must-have

Minimum 8–12 years of experience leading SRE, production operations, or infrastructure engineering teams at scale

Deep technical expertise in observability, monitoring, and incident management platforms

Demonstrated experience with cloud platforms, containerization, and automation technologies

Strong understanding of reliability engineering principles, SLOs, SLIs, and error budgets

Proven track record managing vendor relationships and complex third-party technology partnerships

Experience leading cross-functional teams and working across multiple business units

Strong communication and relationship management abilities

Demonstrated success implementing industry best practices and driving technical transformation

Experience with AI and emerging technologies in operations and reliability engineering

Nice to Have

Payments industry experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing,



and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Opportunities to build close relationships with clients and stakeholders #TECHPJ

Job Skills

Application Development, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Programming Languages, System Applications

Additional Job Details

Address

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-11

Application Deadline

2026-09-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

📌 Senior Director, Head, SRE and Production Operations (Toronto)
🏢 RBC
📍 Toronto