Senior Analyst, IT Service Management Governance
Requisition ID: 263013

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This role oversees one or more ITSM Governance (Depending on the area of focus) to ensure that ITSM processes are governed and executed in a controlled and authorized manner, in compliance with governing regulations, Scotiabank’s standards, policies, processes, and procedures.

What you’ll do:

Design and build and update ITSM Governance Model

Create and maintain governance documentation

Process and governance analysis

Work with business stakeholders, platform team and representatives from CIO areas to identify and document process and governance improvements.

Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority

Process Ownership/Continuous improvement

Leadership

People and non-people leadership skills

Reporting & Analytics design

KPIs, Metrics

Project work / leadership

Support the department initiatives during development and execution, involve stakeholders (e.g. risk, legal, audit) as required

Community engagement and outreach -

Work in collaboration with the ITSM Process/Product Owners, ITSM Platform team, and Engineering areas to champion ITSM culture and practices.

Help with internal and external communication, improves transparency and radiate information

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.





Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions.

Actively pursues effective and effective operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high performance environment and contributes to an inclusive work environment

What you bring:

Fluency in English and Spanish (Asset).

Experience in a technical domain such as software development, system administration / Operations , reliability and performance engineering, process engineering, resilience engineering, etc.

Understanding of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.

Familiar and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering.

Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc.

What’s in it for you?

Diversity, Equity,



Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location: Canada : Ontario : Toronto

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here.

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📌 Senior Analyst, IT Service Management Governance (Ontario)
🏢 Scotiabank
📍 Ontario