Reporting to the VP of Academic & Student Affairs, Residence Managers are responsible for providing quality housing for students; maintaining a safe, healthy, learning and living environment; addressing student conduct issues; and managing the resident assistant program. The Residence Life Manager provides leadership for on‑campus residential areas and shares the responsibility for developing and maintaining residential communities that facilitate student growth and development. The Residence Manager is a full‑time professional staff position with "on call" responsibilities.

Essential Job Functions

Ensure quality housing for students

Create an inclusive residential workplace that fosters diversity and contributes to the total development of each individual

Conduct regular inspections of the student housing facility and student units; identify problem areas and enlist means to correct them

Report, track and follow up on maintenance issues with appropriate building managers, maintenance and cleaning staff, etc.

Coordinate with outside vendors and/or property management to ensure all repairs and maintenance issues are completed in a timely manner

Coordinate administrative functions for the area including student check‑in, check‑out, room changes, damage assessment, student billing, key maintenance and room condition reports

Respond to emergency and crisis situations, and make appropriate referrals as needed

Provide coverage of the student housing facility during off‑hours and weekends as necessary

Serve as primary conduct officer for student conduct issues in housing

Administer and implement housing policies and procedures

Ensure that appropriate sanctions are carried out in a timely manner

Maintain accurate student conduct records

Supervise, train and evaluate resident staff

Provide direction and coordination for all housing community development and co‑curricular activities

Maintain key inventory records,



room assignments and emergency contact information

Maintain an awareness of current issues and developments in higher education and student personnel

Other duties as assigned

Supervisory Responsibilities
Residence Coordinators (staff); Residence Assistants (students)

Minimum Job Qualifications
Education and/or Experience:

MA or MS degree in Student Personnel, Education, Counseling or related field required

Minimum of three years related work experience in Residential Life and Student Housing; or combination of education and equivalent work experience

Leadership training and crisis response experience preferred

Must be responsive, quick‑thinking, and possess an innate ability to anticipate and respond to issues

Establish priorities, and work in an organized manner with emphasis on detail and accuracy

Ability to handle multiple tasks and assignments and meet competing deadlines

Certificates, Licenses or Registrations:

Valid NC Driver’s License

Other Competencies (Skills, Abilities, Behaviors)

Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization

Strong oral and written presentation skills

Ability to work well independently and as a member of a team

Excellence in organization, decision‑making, problem‑solving and creating a collaborative environment

Ability to manage multiple projects simultaneously

Must be able to read, write and speak fluently in English

Physical Demands
Ability to sit or stand for up to 8 hours/day and climb stairs as required. Some lifting (up to 25 pounds occasionally), bending, and carrying. Specific vision abilities include the ability to use close vision. The employee is regularly required to talk and hear, and to use hands and fingers to handle or feel.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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📌 Residence Manager (Newfoundland and Labrador)
🏢 Shaw University
📍 Newfoundland and Labrador