For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance offers a dynamic qualified environment that strives to deliver an exceptional customer experience.

Position Details
What You Will Do

Handle MIG and non-MIG files up to the point of CAT

Investigate, evaluate, negotiate, settle and administer all accident benefit claims through detailed and thorough investigation, needs analysis, entitlement to benefits, facilitation of coverage and delivery of superior customer service

Guide and assist the insured through the claim process to achieve service excellence and successful file resolution

Responsible for benefit payments (as per legislation)

This role does not have an ADR component, but offers opportunity to be part of mediations, arbitrations and discoveries as learning opportunities

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.





What You Have

Minimum of 2-3 years accident benefit claims handling experience

Knowledge of the legislation that governs these benefits (SABS)

Well-honed negotiation skills

Excellent customer service and interpersonal skills

Exceptional written and oral communication skills

Strong organizational and time‑management skills with strong decision‑making skills

Post‑secondary education in a related field, and/or working toward CIP designation preferred

Internal applicants are asked to formally express interest by applying online no later than 10 business days of the position being posted.

We may use AI tools to help us throughout the recruitment process.

Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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📌 Intermediate Accident Benefit Adjuster (Ontario)
🏢 CAA South Central Ontario
📍 Ontario