Product Manager - Europe
Division/ Department: Product, Location: Toronto, Reporting to: Division Vice President.

The Role
The Product department is responsible for all aspects of the commercialization of Goway product which includes design, pricing and promotion. The key objective is to source and contract competitive and commercially viable product. In addition, the team develops and maintains co-operative partnerships with airlines, tourist boards and vacation product suppliers. Responsible for regularly auditing, reviewing and revitalizing the product portfolio. Product also serves to educate, support and motivate the Sales team through in-depth trainings, regularly scheduled team meetings and one‑on‑one conversations. In sum, as a critical link to the Leadership team, the Product department works to maximize commercial viability, marketing efficiencies and sales effectiveness.

Key Responsibilities
Commercializing Product & Costing
Negotiate competitive contracts, service level agreements and pricing with Destination Management Companies (DMC’s), hotels, local service providers, cruise lines and other tourism partners for current and existing product

Creating itineraries that are current, in‑demand or absent from the product line

Cost air and land packages for air‑inclusive getaways on an ongoing basis, as well as land‑only special offers on a monthly basis

Regularly refresh content including overall itinerary design, tour descriptions, imagery and supporting marketing content on goway.com

Regularly maintain and update product and pricing in Goway’s internal operating system

Negotiate marketing support with various Destination Management Companies, Tourist Boards and suppliers

Select product to be featured in brochures, including reviewing and revising costing and copy‑writing (alongside Marketing) on an annual basis

Attend weekly product meetings to discuss ongoing projects, best practices, operational challenges and marketing initiatives

Maintain price competitiveness through comprehensive analysis.





identifying commercial opportunities throughout the various product lines and bringing those itineraries to market

Training
Provide training and resources to sales teams on an ongoing basis, including new staff, related to air contracts, destination knowledge, brochure training, working effectively with suppliers, web training, new itineraries and new services

Develop and enhance training quizzes and “Expert” exams to qualify new and existing staff

Liaise with suppliers visiting the Toronto and Vancouver office’s to maximize training opportunities

Help staff work towards becoming a Destination Specialist

Identify areas of improvement for individual staff members and assist in scheduling training for them

Marketing
Develop co‑op marketing agreements with key suppliers, tourism boards and airlines in conjunction with the Division Vice President

Contribute editorials content for various blogs and newsletters including Globetrotting Magazine,

Provide pricing and suitable product offers for ongoing marketing initiatives

Maintain product, pricing and marketing tools available on www.gowayagent.com

Sales Development & Support
Assist in resolving quote and booking issues, pre‑ and post‑departure, as required

Investigate and address product inaccuracies and discrepancies

Design flyers and emails for trade and consumers, as required

Consumer & Trade Presentations
Create PowerPoint presentations for select destination product, as required

Ability to independently lead and speak at a consumer or trade event as required

Lead product and travel presentations to trade partners and consumers on an ongoing basis, as required

Organize and/or attend local and international promotional shows and exhibitions

Other
Monitor department destination leads, quote and sales results,



and prepare Executive Summary reports on a monthly basis

Conduct regular competitive reviews against key competitors

Miscellaneous support for Marketing department

Handle customer/agent product issues and endeavor to bring to a satisfactory conclusion

Must be available for travel both in North America and overseas

Required Skills and Qualifications
Minimum three years’ experience within the travel industry in a product management role

A certificate/diploma in Travel & Tourism; or a combination of experience, education and training equivalent to a diploma

Analytical: strategic, data-driven and commercially-focused thinkers will succeed

Initiative: the ideal candidate is motivated by growth, driven to win and will take ownership of their product portfolio

Communication: exceptional negotiating skills, aimed at reaching ‘win‑win’ resolutions, are required. Comfortable with public speaking and presentations.

Time Management: must effectively multi‑task while managing competing deadlines

People Person: must be comfortable leading meetings and answering questions while developing long‑term relationships

Technical Knowledge: computer skills, including the Microsoft Office suite, Salesforce, FreshDesk and travel management software is an advantage

KPI's
KPI’s include gross sales, margin contribution, achieved Marketing contributions, lead generation, product refreshment, pricing and product accuracy, and ensuring content on goway.com (itineraries, blogs, agent supports) is accurate, current and relevant

Benefits
We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you’re well‑supported.

*All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.

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📌 Product Manager - Europe (Ontario)
🏢 Goway Travel
📍 Ontario