Excel in operational excellence as DUCA's Senior Business Optimization Analyst. This full time position emphasizes the redesign of business processes to enhance employee effectiveness and member experience.

In this role, you will drive strategic initiatives and collaborate with senior stakeholders to analyze and improve internal processes. Your focus will be on leveraging technology and innovative solutions to achieve desired outcomes while supporting various teams throughout DUCA. Your analytical skills will prove essential in crafting future-state designs that foster operational excellence.

Key Responsibilities:
• Lead discovery sessions with senior stakeholders for process assessment
• Make process improvement recommendations backed by analysis
• Manage the rollout of approved changes and training materials




• Collaborate with IT and vendors to validate operational readiness
• Design SOPs and future process maps aligned with best practices

Requirements:
• Advanced degree in technology or business preferred
• 5+ years of business analysis experience in financial services
• Solid knowledge of Lean methodologies and data visualization tools
• Proficiency in SQL and Microsoft Office Suite
• Exceptional problem-solving and critical thinking skills

Your expertise will directly influence DUCA's strategic direction and operational success.
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📌 Senior Business Optimization Analyst at DUCA (Ontario)
🏢 DUCA Financial Services Credit Union
📍 Ontario