Regional Operations Specialist
Reports to: Regional Operations Manager, Prairies
Location: Edmonton, AB

Responsibilities

Conduct regular bakery visits/assessments to evaluate franchisee compliance with merchandising, customer experience, and product quality and support implementation of changes as necessary

Where appropriate, provide in-bakery training and operational support to address improvement opportunities for increasing bakery sales

Coordinate and implement local marketing initiatives

Implement plans to improve franchise operating profit across portfolio as directed by the Regional Director

Attend in-person production process reviews (e.g., recipe compliance)

Conduct in-bakery reviews of actual production vs. production schedules

Attend Quarterly and Annual Business Reviews as required and contribute to discussions to ensure outputs align with in-bakery actions

Monitor and ensure bakeries meet standard expectations, and implement with franchisees actions

Comply with all relevant OH&S; policies

Other projects and tasks as required

Requirements

A high-energy, positive attitude with the ability to quickly develop trust and meaningful relationships

1-2 years' experience in operations, preferably in a franchise retail environment

2+ years' experience in customer service





1-2 years' experience in the food service, hospitality or franchise industry

Baking experience required

Valid driver's licence and willingness to travel frequently and spend time ‘in the field' rather than behind a desk

Excellent verbal and written communications skills

Ability to influence others in order to affect change and drive constant improvement

Can work autonomously, as well as collaborate and work within a team environment

Excellent communication, problem- solving and conflict resolution skills

Strong interpersonal skills to build trust and rapport

Strong organizational skills to manage multiple tasks and deadlines

Solid attention to details

Benefits

Competitive salary and vacation plan

Both individualized and a company-wide bonus plans

A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account

Paid sick and personal leave days

Paid day for community service/volunteer time

An open, ‘continuous-learning' environment where professional development and career progression is encouraged

Work within a dynamic, driven, high-achieving, close-knit and fun-loving team

High level of autonomy and responsibility

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📌 Regional Operations Specialist (Alberta)
🏢 COBS Bread
📍 Alberta