LeverageTek is actively seeking a IT Service Delivery Coordinator (Application Support) with its Gatineau-based customer.

Work Location
The successful candidate will be required to work 4x/week at the customer headquarters in Gatineau, QC.

Key Tasks

Lead incident and change management processes, including ticket intake, assignment, escalation, resolution tracking, and reporting across Digital Insights and Technology Services

Coordinate and participate in Change Advisory Board (CAB) activities, including preparing change documentation, communicating impacts, and ensuring proper risk and rollback planning

Drive execution of small projects (1–2 contributors, 1–1.5 months in duration), track milestones, resolve blockers, and ensure on-time delivery

Supervise and support team workloads by assigning tasks, monitoring progress, coaching team members, and ensuring SLA commitments are met

Oversee application lifecycle activities including upgrades, patches, releases, deployments, and environment stability

Serve as a liaison between technical teams and business stakeholders, managing expectations, prioritization, and communication

Provide hands-on technical troubleshooting and participate in a 24/7 on-call rotation as required

Key Qualifications

Minimum 2 years of experience as Team Lead or Supervisor in an IT Application Support environment supporting high availability production Corporate Systems / Applications.

Minimum 1-2+ years of hands-on technical experience in development with experience writing development code. This includes hands-on experience writing or reviewing code (SQL, .NET, or similar technologies)

Demonstrated knowledge of managing IT tickets, incident management and tracking including expert knowledge in using a service desk ticketing system such as ServiceNow.

Qualifications





Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions Architect.

Proven experience supporting the change management process including participating in Change Advisory Board (CAB) meetings

Experience driving project execution, tracking milestones, and meeting deadlines

Experience coordinating release deployments and managing production risk and rollback planning

Strong stakeholder management skills with the ability to push back and reprioritize when necessary

Strong organizational and prioritization skills with the ability to work effectively in fast-paced environments

Familiarity with application integrations (APIs), server environments, and system upgrades

Other qualifications

Experience driving project execution, tracking milestones, and meeting deadlines

Hands-on experience writing or reviewing code (SQL, .NET, or similar technologies)

Experience coordinating release deployments and managing production risk and rollback planning

Strong stakeholder management skills with the ability to push back and reprioritize when necessary

Solid organizational and prioritization skills with the ability to work effectively in fast-paced environments

Familiarity with application integrations (APIs), server environments, and system upgrades

Assets

ITIL certification or formal change management training

Exposure to analytics environments from an operational or support perspective





Experience with project management tools such as MS Project, Smartsheet, or OnePlan, and/or familiarity with Agile environments

Experience in a Technical Project Management role supporting Corporate IT Applications both in pre and post production environments.

Compensation
Salary Range: $85000-$100000

This is an existing position vacancy.

About LeverageTek Staffing Solutions

Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.

Don’t let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.

LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.

Accessibility accommodations are available upon request

LeverageTek's specialized recruiting professionals use their expertise and our proprietary AI to accelerate connections between top talent and leading companies, while ensuring all screening and hiring decisions remain with our expert human team

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📌 IT Service Delivery Coordinator (Application Support) (Quebec City)
🏢 LeverageTek Staffing Solutions
📍 Quebec City