Elevate your IT career as a Senior IT Support Analyst at SIMNET located in Whitby, Ontario. Leverage your exceptional troubleshooting skills and mentor junior team members while engaging with cutting-edge technology. In this pivotal role, you will serve as the primary technician for client projects and provide advanced technical support for complex IT issues.
A background in managing support tickets and maintaining high service levels is essential. You'll also play a key role in knowledge sharing and training for Level 1 technicians, ensuring team collaboration and expertise. Key Responsibilities:
- Serve as the technical escalation point for complex issues
- Manage a high volume of support tickets effectively
- Communicate status updates to clients regarding their tickets
- Conduct server maintenance and patch updates
- Coach and mentor junior technicians in support tasks Requirements:
- 3+ years of IT help desk experience
- Solid knowledge of Microsoft Active Directory and Exchange
- Proficiency with help desk ticketing systems
- Basic understanding of virtualization and networking
- ITIL principles knowledge is required within 6 months Utilize your expertise in IT support and mentoring to impact client projects positively at SIMNET.
📌 Senior IT Support Analyst at SIMNET (Whitby)
🏢 SIMNET
📍 Whitby